Luggage OnlineReviews on record for luggageonline.com

They sent me the wrong item. I exchanged it and they sent me the same wrong item again. Then I went to return it and they said it was too late to return it and I could not get a refund. If I could give zero stars for zero item and zero service.

Horrible customer care! They sent the wrong item, then would not honor listed price on their website. Returned and will not purchase from then again. Buyer beware.

I ordered a set of suitcases, which were delivered in time. A few weeks later I took one of the suitcases on vacation and the lock broke. I called the company but I did not receive an answer. After emailing and finding others ways to contact them, it took them 2 months to give me a call to let me know they were sorry and would sent a new product right away. I have never heard from them since, no product was delivered and no attempt to reach out to them via calling/ email or instagram was answered. I would not recommend you buying anything here.

Placed two orders for cases. One order (2 hardcase cabin) arrived 48 hours later (free postage). Second order was dispatched and received by Courier and then it went missing. I spoke with Lugg and found their customer service staff very courteous and friendly. They tried their best to trace my order but it resulted in them having to reissue it. I was also issued with a complimentary refund for one of the items (for any inconvenience) which I thought was a considerate thing to do. I then have a delivery of my lost order and my replacement order turning up 24 hours apart. I rang Lugg and spoke to their CEO to find out how to return 2 of these cases but was told to keep them for any inconvenience caused. These lovely cases are for my granddaughters who are all going on different school trips this summer. Apart from a little hiccup with one of the orders, I was kept informed by confirmation and dispatch emails and dealt with most helpful staff. I'm delighted with my purchases as are my granddaughters. I also have a spare case for myself, courtesy of Lugg Online. Would certainly recommend to anyone. Couldn't believe how great their customer care is. Many thanks indeed.

Ordered Echolac mid size checked in luggage. Item came with ripped dirty cover of the luggage. The wheels was dirty. It is an ex display luggage. Please don't buy from this store.

I ordered specific packing compression cubes, they sent me other ones I didn't want. they did not refund or send return labels. They said they no longer stocked the ones I wanted. Shysters I would never trust them or buy from them again they fell they can tell you what you should want and have, and pay them for it.

5 Star Shout out to Love Luggage Australia. I bought a Delsey Tote which wasn't quite up to scratch for a luxury brand. Gareth at Love Luggage responded within minutes and offered a refund. Then advised me he would discuss the issue with the manufacturer and I could donate the bag. So, the Children's hospital foundation now have a Delsey Tote to raffle.

J ai passé commande le 23 septembre et toujours pas livré.quand je vais sur le suivi je trouve pris par le transporteur depuis le 26 septembre et toujours rien depuis