luxetulle.comReviews on record for luxetulle.com

Quality is bad and over priced

The website is misleading. First, it lists an address in the USA, but the company is located in Turkey. Second, it lists a quick processing and shipping time, of 7 business days. When the 7 days had passed, I contacted them as I had not yet even received a shipping notice. I got a response that they will look into it. A few more days passed and nothing. I wrote again, asking how soon it would be shipped because I needed it in time to make Halloween costume or cancel the order. . After reading some reviews that others had similar issues and had threatened to report to BBB, then received shipping notice, I was sure it was sketchy. I sent another email saying that if I didn’t have info or shipping notice by the end of the day I would be reporting. Literally within 35 minutes I had a shipping notification with a tracking number. After that I did receive my order quickly. I will not be ordering from this company again.

Great price, fast shipping

Excellent customer service and fast shipping!

I ordered a 3 color swatch but did not receive a confirmation email. I wrote to customer support but got no response. When the package arrived, it was the wrong item with color selection that did not match the website. I contacted customer support again but received no response. Poor customer service and quality control.

The tulle was very nice, however I order one yard (36”) but received about 12” instead (30% of the amount). I ordered them for samples, so it’s fine but I’m afraid to order more because I’m not sure what I will get. I sent an email to luxetulle over a week ago and have not received a response.

Lovely tulle. But took awhile to get here:)

10 days. No order. No shipping confirmation. No tracking info. Email and WhatsApp messages unanswered. Phone number on my credit card bill not in service. The address in Delaware is a three bedroom twin house and is used for lots of websites, some with suite numbers (!). I reported to BBB and FTC. Finally I got a shipping confirmation and my order a few days later. I still suspect a scam because a reputable internet seller does not behave this way and the address in DE may not be legit.