MadaiReviews on record for madai.com

Reply from Madai· Sep 16, 2026

This review is materially misleading. Your account was not terminated because you contacted support, because you disagreed with our explanation, or because you said you would leave a negative review. Customers are absolutely free to leave reviews, including negative ones. Your account was terminated because our systems identified repeated activity that violated our Terms of Service and the integrity requirements governing survey participation. The suggestion that you were simply an innocent user repeatedly receiving different surveys is not consistent with the activity recorded on your account. This was not a customer service dispute and it was not a “system glitch”. It was an abuse case. We will not disclose publicly the technical signals, fraud controls, account data or partner information used to detect this type of activity, for obvious security reasons. However, all relevant records and evidence connected with this account have been preserved. Where appropriate, we will provide the information and evidence in our possession to Trustpilot, our survey partners, payment providers and the relevant authorities. We fully stand behind the decision taken on this account and are prepared to substantiate it through the appropriate channels. The decision was not based on an opinion expressed by a support agent and it was not made because you threatened to post a review. In fact, after being informed that your activity was under review, you repeatedly attempted to present the issue as a failure of our platform and used the prospect of a negative review as pressure on support. That does not change the underlying account activity. We take manipulation of survey systems extremely seriously. Fraudulent, duplicated or artificially generated survey participation damages our survey partners, our clients and, above all, legitimate users who follow the rules. Your account will therefore remain permanently closed. You are entitled to your opinion about our customer service. You are not entitled to misrepresent the reason your account was terminated. Madai Support

Reply from Madai· Aug 30, 2026

We are sorry to read this review, but we need to clarify that the situation described here does not accurately reflect what happened. Our customer support team assisted you extensively and replied to your requests, while our team carried out the necessary checks on your account activity. During these exchanges, we explained clearly that Madai applies a zero-tolerance policy to duplicate accounts, VPN usage and other activity that may breach our platform rules or those of our survey partners. In your specific case, our checks identified multiple accounts associated with the same activity, and we have documented evidence supporting these findings. Despite this, your account has not been banned at this stage, as we have continued to review the situation and give you the opportunity to resolve it with our support team. Verification and reward-related checks may take additional time when this type of activity is detected. These controls exist to protect legitimate users, our partners and the integrity of the platform. Unfortunately, despite the explanations and support provided, you continued to dispute these checks and informed us that you would leave a negative review. We take this type of situation seriously. The relevant account activity and supporting information will therefore be shared, where appropriate, with our survey partners and PayPal for their own independent assessment. We value genuine feedback, including critical reviews. However, we will not bypass or compromise our compliance and anti-fraud controls in response to pressure or threats of a negative review.