Marriott International, Inc.Reviews on record for marriott-hotels.marriott.com

I had a very disappointing experience at the Kansas City Airport Marriott. A package sent to the hotel via FedEx Express from Abercrombie & Fitch was marked as delivered on August 7 and received by a member of the hotel staff. However, when I arrived on August 8, no one could locate it. During my stay, I had to ask the front desk repeatedly—often several times a day—to look for the package. I provided FedEx tracking information, details from the sender, and the name of the staff member who accepted the delivery. Despite this, I received no real update, explanation, or clear plan to resolve the issue. The only response was that the package had not been found. What was most frustrating was the lack of proactive communication. I provided my phone number and email address, but no one contacted me with updates or explained what steps were being taken to investigate. I felt like I had to keep following up rather than the hotel taking ownership of the situation. I checked out and returned to Argentina without the package I purchased and without a resolution. This was not the level of customer service, empathy, or accountability I expected from Marriott. How Marriott handles this situation will strongly influence whether I choose the brand for future stays and reservations.

Sleep not included, why bother? Managers don't accept this is an issue.

everythings fine except the room walls are dirty and ant are invading the frickin sink eating my muffins gtfo yo

My stay at the Fairfield Inn & Suites by Marriott Williamsburg on February 20, 2026 was absolutely horrifying. I booked this hotel based on photos and location—but what I walked into was filthy, damaged, and completely unacceptable. Cracked walls from ceiling to floor, exposed nails in the closet frame, destroyed furniture, and even a dead bed bug with larvae in the corner. The final straw? A stained pull-out sofa that looked like it had bodily fluids on it. I was so disgusted I ran out of the room. I had to book another hotel last-minute, costing me hundreds more, and in my rush to leave, I even left behind a brand new sneaker. That’s how unsafe and uncomfortable I felt. What’s worse is the response from Marriott—no real apology, no urgency, and weeks of chasing just to be offered minimal points that don’t even come close to covering my losses. And I still haven’t received them. This is not just poor service—it’s negligence. No guest should ever walk into conditions like this. Marriott needs to take real accountability and provide proper compensation for experiences like this—not dismiss them.

My family and I were staying at TownePlace Suites, and what started as a shocking accusation from a staff member almost ruined our trip. The maintenance man actually confronted us and accused us of breaking the plumbing and flooding the entire building. It was crazy—especially since he asked us about it as we were checking out! Honestly, it felt incredibly terrible and unwelcoming in that moment. But I have to give a massive shout-out to Christopher and the management team. They stepped in, explained the situation, and completely reassured us that we were still valued guests. They handled the misunderstanding with such professionalism and grace. While I don’t really care what the maintenance man said at this point, I know for a fact that the management team truly cares about their guests. Christopher, in particular, is amazing. He has incredible management skills and turned what could have been a complete disaster into an incredibly great experience. If you stay here, know that the leadership (especially Christopher) will have your back. We can’t thank him enough

JW Marriott Bosphorus Istanbul exceeded our expectations from the very first welcome until check-out. The staff were extremely helpful, warm, and kind throughout our stay, which made us feel truly taken care of. The rooms were beautifully designed, stylish, and very comfortable. The location is absolutely unbeatable — right next to the Karakoy tram station, which makes getting around Istanbul so much easier, especially considering the heavy traffic in the city. There’s also a cruise port nearby and a shopping mall with plenty of great food options, so everything you need is within walking distance. We really loved our stay and would absolutely choose this hotel again. Highly recommended!

Ive stayed in one of your hotels before, but never again. You're bullying tactics by silencing the Masai Elders who are trying to protect the migration trail at the Mara river in Kenya, where you have built one of your crappy hotels right in the middle of it. You disgust me with your greed and lack of morality and environmental awareness. This obviously must be across the board within your company and hotels etc, so never again. Im shouting it out on social media and to everyone I know to boycott you and all your subsidiaries. Disgusting company. No ethics. You are scum.

DELTA HOTEL/MARRIOTT: MISSISSAUGA, ONTARIO, CANADA This hotel was booked by our good friends for a 50th wedding anniversary event just last Saturday, July 26 2025... There is an attached multi-floor parking and a door access to the hotel which was LOCKED - NO ACCESS for guests, like us who were wet - drenched as we had to get out in heavy rain to walk and get to the front door of hotel, which was also locked! What is wrong with you??? We had to wait for a hotel guest with a pass at the front door lobby, to be able to get in!!! WHY??? I waited for and complained openly to a front desk worker who was surprised at why I was so mad at this facilities. Look, I am a Marriott Hotel member and have never experienced this in other Marriott owned hotels. This is a shame to the City of Mississauga residents and guests! I have taken the time to write this review so that YOU can - Get your ACT together and improve your service DELTA HOTEL!