Filed
Unresponsive customer service
My order arrived in a reasonable time but was incorrect and missing parts. I have reached out twice to customer service and gotten no response. Very disappointing.
Filed by A.M., NY, U.
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Particulars
Mason Genie was born out of a simple love for mason jars and a passion for keeping food fresh. We're a small business on a mission to make food preservation easy, affordable, and enjoyable for every home.
Register summary for Mason Genie (masongenie.
The docket
186 published reviews on file
Filed
My order arrived in a reasonable time but was incorrect and missing parts. I have reached out twice to customer service and gotten no response. Very disappointing.
Filed by A.M., NY, U.
Filed
Mason Genie works great. I was sceptical to say the least, and was pleasantly surprised when I sealed my cat treat jar and wrote on the top what it is with the liquid chalk pen. I have now sealed half a can of left over salmon from my lunch and a jar of pearled onions (they are in the fridge for immediate use) that didn’t seal when canning. When I had an issue the team were right on it and solved it very quickly. I am very impressed and now know this company is for real, honest and I would purchase from them again in a heartbeat. Thank you Mason Genie❣️
Filed by Paula W.
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Helpful team. My product got lost in the mail so they immediately sent another
Filed by C. M.
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I sent an email asking for a tracking # to check on my order as it’s ti be given as a gift. Just 3 minutes later i received not just a tracking number but a link thst i clicked on to see of the shipping prigress. Thank you for such excellent customer service. I look forward to receiving the mason ‘magic’ 😊
Filed by Frances M.
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I loved how easy it is to seal jars to keep dry beans, rice and dry goods. I was tired of wasting money on food so when i saw the mason genie i decided to give it a try and im realy glad i did.
Filed by Cynthia
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The information provided concerning the use of Masongenie was/ is very helpful. I appreciate the tips on usage and other information provided! Your customer follow up is awesome. Thanks for a great product.
Filed by SHERRYL R.
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Works as advertised. Fast shipping.
Filed by Connie F.
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I ordered 2 mason genie’s. Easy purchase and quick delivery . I love how it seals easily. We celebrated our Thanksgiving holiday and I showed my extended family how easy it was to use. I had made cranberry sauce last week and everyone was surprised at the complete seal.Then after the meal a quick demo on resealing the leftovers. Needless to say some of the family are ordering them. I already sent one to my daughter.
Filed by Sandra D.