Easy shipping, wonderful product! Basically plug n play. I like it more than the Earthlites they have at work, and I’m not joking! They’re constantly replacing the controllers!
Filed by Adele B.
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This is my first electric table
This is my first electric table. So far it is wonderful. I choose the white glove delivery option and every thing when will all I do was open the door and the delivery people took care of the rest.
Filed by Maya G.
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Easy to work with people
Easy to work with people
Filed by Derrick C.
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Career Saver & Clients love it!
I've been in practice for over 20 years and I decided to upgrade my table. I really wanted to get a table that would give me the most options for clients without breaking the bank. To be truthful I shopped around for a few months. I checked the big names in the industry, and I was shocked at the cost. For the same features that this wonderful table has, the other guys wanted well over double. So for me it was a easy choice to give this a try.
When I was going through the ordering process I was asking questions in their chat feature. They were beyond helpful and informative. They really made me feel at ease and confident in my choice.
I had it delivered and paid a local moving company to move it into my room, I was unable to use the wheels to get it into the room since it needed to go up some stairs.
I've been using the table for about 2 months now, so I feel that I can give it an accurate review.
First of all the esthetic of the table is so nice. It's very sleek and looks professional. The padding is great! It's super soft. I still put an additional foam topper on it since I'm more of a deep tissue therapist. I did that for 2 reasons, one: to provide my clients extra comfort, and second: to help extend the life of the tables covering.
Second the controls and table function.
The controls couldn't be easier. I wanted the fully electric lifts not only for the height of the table but for the back and knee lifts. I had a pneumatic lift for the back and knees before, but as I age I knew that was going to be a challenge to keep up with. The foot pedal is so well made. It's very sturdy compared to the big name companies. The controller for the lifts hang neatly under the table with easy access, but keeps it out of the way when not in use. The movements are fairly quiet, but it's not a whisper drive like some companies have. But honestly when I asked my clients about it, none of them said that the sound was disturbing or too loud. They all said the comfort of the table and the customizable lift for the back and knees far outweighed the noise.
Third, the overall experience for use from my perspective. I absolutely need a hydraulic table, using a static height table is killer on my back. The lift is easy to use with the touch of the toe. The lift is smooth and doesn't have any unnecessary movements. When having a client in supine I have them scoot down a bit more than usual so their knees are in the appropriate position for the knee lift. I feel that when you lift the back and knees it gives the client the feel of zero gravity. It cuts down on them being so dizzy when getting up. It allows for a much easier time for clients to get up when they are in a semi reclined position, or at times I'll drop the knees to more flat and lift them more to a seated position and it really helps them up much easier. The only things I haven't used is the solid head pillow (I'll keep that for when I see really tall clients when in supine), and the arm rests.
Finally what my clients say about it. All of my clients love the comfort of the face cradle, and the extra comfort the back and knee lifts give. They love having the option to use the arm sling that came with the table. One in particular is greatful i can get them to that seated position so they can get up easier. The only thing I have heard is that they wish it was a bit wider, but that is about it. It's the width of a standard table, my old one was extra wide.
Overall the last 2 months of using this table has elevated my practice and clients have been so pleased. It's also cut down on how much I have to use my back when I use to use the pneumatic lifts, now it's just a touch of a button. If you find yourself looking for a new table, I highly recommend this one. Honestly in my opinion this table was the best purchase I've ever made for my practice.
Filed by Amanda C.
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Recently order from a doctor office
Recently, after I saw the Massage Tools website showing the E2 Stationary Heating Unit was "in Stock and delivery on 4/29", I ordered an E2 on 4/23/25 from the Massage Tools with Price $875.25 plus shipping $58.86 with total charge $934.11. I did not receive any information regarding shipping or tracking# from the company until I called the customer service on 4/28/25. The manager in the Massage Tools said that the E2 was out of stock and the order would be “back order” and he could not estimate the available date. Since the E2 is urgent need, based on the manager’s advice, I have to cancel the order, but later on the company charged me about $94 with no reason. I would like to have all Massage Tools potential customers’ comments: What is the goodwill and reputation with this company?
After several phone calls, the company agreed that was their mistake and refund full amount back.
Filed by Chenzhong F.
Reply from Massage Tools· May 30, 2025
This customer placed an order for a Chattanooga - Hydrocollator E-2 stationary heating unit on April 22, 2025. This item normally has a 2-day leadtime, but upon receipt of the order, the manufacturer indicated they had a temporary stock-out and would work to verify the product's leadtime. Before we were able to confirm the leadtime with the manufacturer and communicate it to the customer, the customer called us to request a status update. We explained the situation - including the fact that the manufacturer was working to confirm the timeline of the product's availability - and tried to help the customer find a substitute product, but he needed the exact out of stock item in question. We accepted his cancellation and refunded his order on April 28, 2025. Occasionally the payment merchant holds back a portion of the refund temporarily; the customer's full refund was processed very shortly after his request to cancel. After we reached out to him about this review, he indicated he wished to revise it but stated that he had lost his Trustpilot login credentials.
In the rare instances in which product leadtime information on our storefront is not completely accurate, we work to quickly inform the customer and recommend substitute products. Per our terms and conditions, the customer always has the final say over whether to continue with their order and we always grant full refunds in situations in which the customer does not agree to a substitute product and requests a cancellation instead. You can read more about our cancellation policy here:
https://massagetools.com/shipping-warranty-returns.html
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Well do not order unless you have…
Well do not order unless you have unlimited time. They will give you an estimated date which is what I based it off of. I had to call them the day before to see if it was coming and of course it wasn't. Zero communication on that. It came in 10 days later so I had to cancel clients and lost more money. Then I paid hundreds extra for white glove delivery because there are two flights of stairs. They sent ONE person so I had to help him get it up the stairs anyways. Order your table off Amazon and just pay your friends to help. Such a waste of money. And of course every time I call they say they are waiting to hear from the third party business. Interesting, it's been weeks since then. They will give you the run around and not refund when they did something wrong. Would not recommend. Really disappointed in the customer service.
Filed by Morgan M.
Reply from Massage Tools· Jul 11, 2025
This customer placed an order on March 21, 2025, for an Earthlite Ellora Electric Lift Mobile Massage Table, a custom-made item with an estimated lead time of 2–4 weeks.
The order shipped April 10, 2025, via White Glove Service, which includes delivery to the room of choice, unpacking, setup, and removal of packaging, as detailed on our website (https://massagetools.com/shipping-warranty-returns.html). Tracking was emailed April 11, and delivery was completed April 18, 2025.
The customer left the above review 13 days later, on May 1. To respond to some of the customer's specific comments:
"I had to call them the day before to see if it was coming and of course it wasn't"
The customer contacted us before the carrier had reached out to arrange delivery. We promptly provided carrier contact information so they could coordinate directly.
"Zero communication on that"
Our records show consistent communication via email and phone to keep the customer updated.
"It came in 10 days later so I had to cancel clients and lost more money"
The order shipped April 10 and delivered April 18, within the stated lead time. Freight delivery by truck balances speed and cost, with transit times of 3–10 business days.
"Then I paid hundreds extra for white glove delivery because there are two flights of stairs."
This customer paid $595 for White Glove Service, which includes delivery to a room of choice, unpacking, and removal of packing materials and pallet. This delivery was performed satisfactorily.
"They sent ONE person so I had to help him get it up the stairs anyways"
White Glove teams usually include two or more people, but depending on item size and tools used (e.g. moving harnesses), a single trained professional can complete delivery, as was the case here. This customer was under no obligation to assist the delivery person and our customers do not need to assist white glove delivery teams when deliveries are being performed. We ask our customers not to worry about the ability of the assigned delivery person to complete delivery.
"And of course every time I call they say they are waiting to hear from the third party business. Interesting, it's been weeks since then."
This customer waited less than 2 weeks after delivery to leave this review, while our attempts to address her concerns were still ongoing.
"They will give you the run around and not refund when they did something wrong"
This customer's delivery was performed satisfactorily - which she does not dispute - and she is not entitled to a refund for a delivery service which was performed and for which we bore the costs. Nonetheless, since late April, we have tried contacting the customer multiple times via phone and email to discuss her concerns and an appropriate resolution but she has not been responsive.
We called this customer on May 1, May 7–9, May 12, and May 14 and emailed her on May 5 and May 15 with no response.
If our customers are ever unhappy, we always try to find a resolution - but they must be willing to speak with us before we can do so.
We wish this customer the best with her table and business.
Filed
I absolutely LOVE this table
I absolutely LOVE this table!
The delivery and set up was pain free.
The motor is quiet and the table can be
maneuvered with ease.
I highly recommend this purchase to anyone looking for a comfortable but uncomplicated table.
Filed by Sara M.
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Good product, odd hiccup w/ transition to newer model
The machine arrived with all parts in good condition, but the company had just updated the pieces to a newer, more sturdy model with different accessories. I wouldn't have minded much, but it was different than the picture of the machine I ordered online, and perhaps because the company had just recently updated (within the last week per my customer service correspondence), it also arrived without an instruction manual to put it together (the pieces were different than the model in the picture). I couldn't find any manuals online myself for this model, but customer service let me know what was up and sent me an email attachment with the correct assembly manual. I would assume they've corrected and updated these issues in the last week. If so, highly recommend this machine should work for my clinic for a good decade at least.
