Maui JimReviews on record for mauijim.com

Maui Jim's quality is very poor and not worth the price. I purchased a pair of Ho'okipa sunglasses in January, 2026 and the frame broke in less than six months. Having read the reviews, I was aware of the comments that the glasses needed to be treated carefully. Knowing this, I was very careful with the glasses and they were not dropped nor compressed in any way. To make matters worse, I sent them in for repair under the warranty and Maui Jim said the damage was not covered. I will never purchase another pair of Maui Jim sunglasses again.

I live on the Ocean. I know sunglasses! Bought my 1st pair of Maui Jim’s. A screw broke. I shipped them back. They were repaired but returned with scratches. I’m guessing it was in the shipping even though I packed it well. They probably take good care when it hits their shop. Who knows. I couldn’t solve it so back to Costas! Disappointing I loved the glasses.

My wife loved her Maui Jim sunglasses but over time, the left temple arm broke. Maui Jim has GREAT customer service. They took the sunglasses repaired them and cleaned them. They looked new again! Thank you Maui Jim!

All I needed was nose pads & the piece that the nose pads attach to & MJ wants me to return the glasses at my cost & possibly pay for new frames. No way! I 'll toss them in the trash first.

This company expects you to pay premium prices for sunglasses that fall apart fast. I purchased a pair at Tommy Bahama, and they fit great. Two weeks I bought two more pairs, one for the car, and one to keep with my travel gear. The company accepted my order, but never shipped the second pair... After about a month I called and they told me "oh it was sold out, don't worry, you won't be charged"... I wanted the sunglasses... why sell something you don't have in stock and just let the order sit forever. Now, quality, BOTH PAIRS started to fall apart after less than 2 months of ownership. The same issue, the screw holding the right arm comes loose and made wearing uncomfortable and eventually they just fell apart. Fine, it happens, probably faulty production during that period of time... Fine, I'll send for repairs. Well... It's $15.00 for them to repair a pair of DEFECTIVE glasses... you, as the consumer, pay to fix their incompetency. Next, here is the insult to injury. Once you get your repair confirmation, the instructions tell YOU to figure out how to ship to them, and on YOUR dime. Unbelievable in 2026. This company is beyond out of touch, lazy, and almost certainly headed for bankruptcy. What an absolute joke of a customer service program. Never buying from this brand again and hope you find a different brand to spend your hard earned dollars on. Shame on you Jim.

Après avoir perdu un tampon de nez sur mes lunettes qui avaient au moins 15 ans, je me suis adressé au SAV qui m'a renvoyé gratuitement 2 tampons pour mes lunettes et cela rapidement. ces lunettes sont comme neuves après 15 ans Merci au SAV

I am highly disappointed with Maui Jim's customer service and lack of two year warranty support. I purchased a pair of Maui Jim Lighthouse HT-423-11 sunglasses from an authorized dealer for over $200 just 11 months ago and have the receipt to prove it. The frame bridge linking the two lenses broke due to a clear material defect. Despite being well within their advertised 2-year warranty window for manufacturing defects, the customer service specialist refused a warranty repair or replacement. Instead, they tried to charge me a $57.50 repair fee. I expected much better backing for a premium eyewear brand. I have been a loyal MJ consumer for over 20 years, but cannot support or recommend this brand based upon lack of warranty support for super premium sunglasses. Online reviews have confirmed “Frame cracking issues on the Maui Jim Lighthouse (specifically model HT423-11) are a known, recurring complaint among long-term owners of this rimless model. Because the Lighthouse uses a minimalist, lightweight design, the stress points are concentrated where the hardware meets the materials.”

bought new red sands in January for sea holidays and exploring the Sahara the was quite demolished by sold and sandy winds but send them for warranty and got full OVERHAUL GLASS 😍 recommended 👌👌👌