MBtek Inc.Reviews on record for mbtek.com

The boiler itself is made well and would rate it 5 stars. The first computer on the boiler quit working within a week of firing it up. They did send me a new remote computer that was mounted a few feet from the boiler on the wall and has been working fine for the last couple years so I would give them 5 stars for customer service. My biggest problem with the system is there temperature probes fail if they get any moisture on/in them and they are not sealed (at lest they were not when I got mine a couple years ago). So I had to move the probe to a new location from the one on top of the boiler. I got a temperature probe fitting to put in a T mounted on the out going port on the top of the boiler. And the fire exhaust temp probe fail within a month of use I did not replace because I don't use it anyway. This all said the boiler is good, the computer seems good, however, the temperature probes are poor quality and if they don't work the computer controls are useless! Make what you will of it!

Order shipped in time and arrived as described. I bought a wall lint erv for my office and it works great. It keeps my co2 levels down and brings fresh air in without changing the temperature of the room.

Great product, the Apollo thermostat is the only smart thermostat that I've found compatible with the older hvac system in apartments built ~20 yrs ago, and it works great. Shipped and delivered on time, easy instructions to install without hiring a technician.

The Apollo thermostat was the best option for the high voltage A/C in my condo. All of the other mainstream wifi thermostats were incompatible and I decided to give this a try. I did a quick google search for technicians in Toronto to install it and there was a guy who did it for a reasonable price. I've had the system for 2 years and it never gave me any issues. Highly recommended!

Great on the phone. Then the silence starts. MBTek’s salespeople are excellent at one thing: sounding great on the phone. They promise dates, then fail to follow up. Over and over. I ordered a heat pump and a custom 175-gallon buffer tank in July 2026. The heat pump arrived well packed, but nearly every spec I was given turned out to be wrong, and getting straight answers was a fight. The numbers kept changing. Flow rate: I was told 13 GPM, by phone and in writing. The nameplate and MBTek’s own manual both say 8.0 GPM. That number sizes the circulator for the whole system, so I could have bought the wrong pump. Dimensions and weight: the website lists 50.5" x 20.3" x 43.9" and 245 lb. The nameplate says about 46" x 17.9" x 37.4" and 231.5 lb. I had to question the crate dimensions before anyone looked into it. Tank material: the 175-gallon tank’s inner material was stainless, then galvanized with an anode, then stainless again, all in writing from their team. I’m still waiting for final written confirmation. Tank delivery: ordered July 16 with a two-month lead time, which I was fine with. Then four weeks by phone in early August, two months in writing on Aug 19, and “another 6-8 weeks” in mid-September. Those can’t all be true, and nobody ever explained the changes. The tank will now arrive in the middle of winter, if it arrives, and shipping costs have climbed since it was supposed to ship. The delay hurts my chances of getting this system running before real winter, which means buying more heating oil. We all know what fuel prices are doing. Why I don’t trust the warranty. They threw in a “free” extended warranty with a hard-sell purchase. When the basic specs keep changing and simple questions go unanswered, how much faith do I have that it will be honored? None. Good thing it was free. Communication. Emails went unanswered for days or weeks, including questions about electrical sizing and warranty that I needed answered before installing. “24-48 hours” meant five days. Parts were missing from the shipment. Even a one-line “got your email, will get back to you” would have been enough. Instead, in answer to written safety questions, I got “try to relax, give us some trust.” A note on the rebadging. Owners on r/heatpumps and r/hvacadvice widely say MBTek’s Apollo units are rebadged Chinese hardware, reportedly from PHNIX. I can’t verify the maker myself, and I don’t mind rebadging. Plenty of companies do it. But if you’re buying a rebadged import, you’re really buying the reseller’s support and honesty about what you’re getting, and that is where MBTek falls short. I read the bad reviews first and thought maybe those people caught them on a bad day. No. They live up to the reviews. It’s a steady “we don’t care once we have your money” vibe. Some people in logistics are helpful and proactive, if you can get them to respond. But even they promise specific dates and then go quiet. Most of the company seems to have trained at the April Ludgate school of customer service. It wouldn’t take much to fix: answer emails, give honest dates, make the specs match the product. They just can’t be bothered. Buyer beware. You get what you pay for. (although I'm not yet sure about getting my tank .. they still haven't responded or updated me on its status). I keep dated records of every call and email, and I’m happy to share them.

System has run great for two years now. I installed a 3.5T system with 3 zone in floor radiant and 4 air handlers spread throughout the house. Staff was great with helping with the design and self install.

The Apollo controls are unreliable and customer support very poor. I will not buy another.

I like the updated boiler controller as it raises the operating temperatures to a better level for my use.