Meredith LodgingReviews on record for meredithlodging.com

Unacceptable property conditions. Even worse customer service. We rented a vacation home managed by Meredith Lodging on the Oregon Coast, and the experience was appalling. Upon arrival, we found pet stains, a strong urine odor, feces on the wall, and exposed carpet tack strips—a serious safety hazard, especially with a young child in the home. This wasn't a matter of personal preference. The property was filthy and unsafe. We contacted Meredith Lodging immediately. They didn't respond until the following day. Their after-hours support consisted of an overseas call center that was unable to resolve the situation. They eventually relocated us to another property, but insisted we pay for the replacement before receiving a refund for the unused nights at the original property. They also refused to refund the night we were forced to spend in those conditions, a situation that could have been avoided with competent after-hours customer service. Despite saying they have this, you get deflected to an out-of-country call center who can only tell you that someone will call you back after 9am the next day. And unbelievably, they even tried to charge us a *cleaning fee* for the filthy property they had rented to us. You can't make this stuff up. The next property was cleaner, but also had a bad knob on the stove that leaked gas. Again, safety is a low priority for these folks. Here's the thing: Problems happen. What separates a reputable company from a bad one is how they handle those problems. Meredith Lodging had every opportunity to acknowledge the situation, take responsibility, and make things right. Instead, they demonstrated a stunning lack of accountability and customer care. We weren't asking for anything unreasonable. Just a clean, safe property and fair treatment when they failed to provide one. If you're a TRAVELER, I'd strongly caution you against booking with Meredith Lodging. And if you're a property OWNER considering hiring them to manage your investment, I'd think twice. If this is how they maintain properties, handle guest safety concerns, and treat paying customers, I'd have serious questions about entrusting them with my home. A company's reputation isn't built when everything goes right. It's built by how they respond when things go wrong. Meredith Lodging failed spectacularly.

I had a terrible experience booking a vacation rental through Meredith Lodging (The Cottage Keeper in Pacific City). The property was completely uninhabitable and posed multiple health and safety risks. Upon arrival, the rental had active black mold and smelled strongly of urine. Additionally, the electronic front door lock was broken—beeping and locking itself up to 20 times in a row—leaving us worried about our physical security and being locked out. When we immediately contacted Meredith, their only solutions were to have a cleaner wipe down the mold (which agitates it and releases dangerous spores into the air) and spray chemical air freshener to mask the urine odor. Because these remedies were inadequate and hazardous, we declined the cleaning offers. Later, we formally requested a refund for the unsafe conditions. Instead of addressing the biohazards and safety issues professionally, management refused to cooperate and falsely accused us of "feedback extortion" for exercising our consumer rights. I strongly advise against booking through Meredith Lodging. They do not maintain their properties for basic safety, and their customer service is incredibly hostile when issues are raised.

Just spent 7 nights at a Meredith Lodging in Lincoln City, Oregon - Stairway to Heaven. The view was wonderful but the house for the 8 of us was too small, smelly and not well stocked with toilet paper, dishwasher soap, kitchen towels, hangers etc. Although advertised as 5 bedrooms, one was so small and cramped it didn't even have a closet and in the real world would not be considered a bedroom. Worse of all, the flooring had these one inch lips in about 4 or 5 different places, which were trip hazards at best. Two of the elderly folks with us actually fell at different times. The rug was disgusting and the furniture old and falling apart. I would not recommend Meredith to anyone. There was a rat size hole to the outside in that bedroom without the closet. We notified Meredith and they said they would send someone but never did. False advertising on Meredith's part.

WARNING!!!!!! Lincoln City, Oregon-Stairway To Heaven. The house was NOT as advertised and the. Customer service was nonexistent!!! I let management know about our disappointment and concerns via text, at the beginning of our stay and while they texted me back and asked if someone could come in to take a look nobody ever showed up nor were we contacted for permission to enter even though this request was made. The house is full of tiny 1-2 inch lips all over and 2 of our elderly guests fell down. One of the bedrooms was not a bedroom at all, but an actual closet, no dresser nor closet of its own. The bed was so bad the occupant had to go to the store and buy two mattress pads to make up for it. In the attempt to remake the bed, it was discovered that the musty smell, which was believed to be the bedding, was actually a wall that had been eaten by what appeared to be rats and the outside wall was clearly evident. This was not a small hole either. The overhead light fixture in this room was broken and naked floodlights added. The lamp in this room was also broken and unusable. The carpets were so dirty that a family member sat on them and broke out in hives. He has an allergy to animals and it’s evident through the smell of urine and his physical reaction that animals have been present. The furniture in the secondary TV room was unusable. One of the cushions was missing any kind of stuffing and the ottoman was also unusable due to a giant depression in it. The heater in the main floor bath was broken. The supplies were insufficient. This included two kitchen towels for a party of eight for eight days, a lack of toilet paper, only a few hangers in each room, one sponge in the kitchen, as well as an insufficient amount of dishwasher soap. While the view was beautiful it was spoiled by the dirty fingerprints all over the inside of the windows. There was no way to access the garage, and the size of the house was misrepresented. There were only enough seats for seven people. The rest of the party had to sit on hard picnic table benches. The furniture in the living room was also in bad shape and people found it difficult to get out of the couches once they were seated. Please check trust pilot for reviews of Meredith lodging. 240 reviews yield a 1.5 star rating in total. This speaks volumes. We will be submitting reviews on other sites in hopes of warning people about wasting their money on a promise not fulfilled. JUST TERRIBLE!!!

**BUYER BEWARE — I would strongly recommend staying away from Meredith Properties.** I rent Airbnbs and vacation homes ALL the time, and I do not leave reviews like this lightly. I understand that rental properties are not hotels, things occasionally break, and photos are naturally going to present a property in its best light. But there is a significant difference between that and what we experienced here. First, the photos were almost laughable compared with the actual condition of the property. This was not a matter of flattering angles or professional photography—the reality simply did not live up to what was represented. Multiple advertised amenities were broken or unusable, and Meredith Properties showed remarkably little interest in actually fixing anything. The house had bugs and spiders throughout it, with cobwebs in multiple areas, and the overall level of upkeep was nowhere near what I would expect from a professionally managed vacation rental. The problems continued inside the house. There weren't even enough plates and glasses for the number of guests the property was supposed to accommodate. I actually CUT MY LIP on a broken glass provided in the home. The so-called essentials felt like someone had gone out and purchased an assortment of random, inexpensive items simply so they could technically say the house was stocked, rather than thoughtfully equipping a property for paying guests. But the condition of the house was only half the problem. What made this experience truly unacceptable was the response from Meredith Properties. When we raised legitimate concerns, there was seemingly no urgency or genuine desire to make things right. At one point I realized I was apparently communicating with an AI chatbot rather than even receiving the courtesy of speaking with a person about the problems we were experiencing. For a company entrusted with people's vacations—and charging real money for these properties—that level of customer service is astonishing. The overall message we received was essentially: **we have your money, these are your problems now.** And prospective guests should pay attention to something else: **read the other reviews.** I am clearly not the only guest who has had serious concerns. I wish I had given those reviews considerably more weight before booking. Again, I travel frequently and rent vacation properties all the time. I know the difference between a minor inconvenience and a genuinely bad rental experience. I also know that problems can happen at ANY property. What separates a good management company from a bad one is how they respond when those problems occur. Meredith Properties had multiple opportunities to show us that they cared about their guests and to make this experience right. In my experience, they chose not to. My advice to anyone considering one of their properties is simple: **look very carefully at the reviews, do not assume the photographs accurately represent what you will find when you arrive, and think twice before trusting Meredith Properties with your vacation.** I certainly will not make that mistake again.

Cleanliness goes a very very long way. This house was absolutely disgusting. We had to go to a store and buy cleaning products and laundry detergent. We had to wash all of the linens on the beds as I travel with a black light and there were pee and other body fluid stains on the sheets and bedspreads. The. Towels were the only clean thing in the house. The kitchen was filthy, had broken dishes, dollar store paper towels and trash bags. The furniture was severely stained and the carpets were stained. There is moldy and rotten wood in the main floor game room which they tried to cover with bright green sheets, holes in walls, trim missing, extension cords running through the house to plug in lamps and appliances. There was obvious water damage in the lower half of the house and it was never treated properly. This management company should be ashamed of themselves and extremely embarrassed. This place was not anything that it claimed to be and was the highest disappointment.

It takes a lot for me to post a negative review. The stay usually has to be pretty bad, and I will have given the host or management company ample opportunities to make the situation right. The 'Modern 2 Bedroom in Heart of Downtown Gearhart, Two Blocks from Beach!' on the Oregon Coast had some pretty honest albeit cherry-picked guest reviews on Vrbo, but we decided to give them a shot anyway, especially since there's not too much available in Gearhart. It was filthy. Dishes were put away haphazardly and dirty -- covered with nasty old food and detritus. The floors were tacky and in the front bedroom the sisal rug had bits of broken glass in it that ended up in our feet. The outdoor 'area' was a dried up lawn and a grease-covered picnic table with burn marks. When I reached out to let them know about this their response was 'you should have let us know right away' which rang a little hollow since our check in time was 4pm and we had to be up the next morning for fishing at 4am, and frankly these things seemed to be beyond what their housekeeping crew could manage. Windows were filthy, and again, everything we used in the kitchen had to be pre-washed. Absolutely disgusting. Back to the shards of glass on the rug that became embedded in our feet, Meredith's response was "thank you for the feedback". Inexcusable customer service. Super nasty.

The home - Summit Lighthouse - was very nice with a beautiful view. (Though the lower level bedroom did not have a door so sound from the main floor could be heard - a problem when trying to put a 4 year-old to sleep.) However the rental company, Meredith Lodging, was an extreme disappointment. We called them before renting to ask if they used fragranced cleaning products as one of our family members is highly sensitive. We were assured that they do not use such products in any of their houses. We texted the company the morning of to remind them to clean only with vinegar and water. We were again reassured that no fragranced cleaning products would be used. Lo and behold, upon arrival we found all the linens and towels had been dried with (fragranced) Bounce dryer sheets. In addition, most of the towels in all 3 bathrooms were still moist and the downstairs bathroom had no bath towels. We asked the rental company for consideration for the misrepresentation and they offered a perfunctory $50 credit. We requested a 25% refund which was ignored. We'll never rent a Meredith Lodging vacation home again!