Filed
Order with skepticism or not at all
I ordered two signed footballs 9 and 8 jerseys. None, not one had authentications certs or documentation. The item that I wanted most was damaged and not sent. However, there was a second identical jersey listed for bidding at an extremely high price. When the prices are low, it appears that it a problem.
Filed by Darnette H.
Reply from METABILIA.
Dear Darnette, Thank you for taking the time to share your feedback. We’re truly sorry for any confusion or disappointment surrounding your experience, and we appreciate the opportunity to clarify. All of our jerseys are fully authenticated. Each item includes a certification sticker, typically located near the signature. These are small silver labels from trusted authenticators such as Beckett or JSA, and more recently signed items are authenticated directly by us and carry a Metabilia label. While we’re unable to attach images here, the certification label is visible in the auction photos as well. Regarding the item you were most excited about — the Vick signed red custom jersey — we responded to your support email right away and refunded this order in full and added an additional $20 credit once we identified an issue with the item. While we do our best to prevent this, occasional damage can occur, and we never want to send memorabilia that doesn’t meet our standards. With new items arriving daily, similar jerseys may appear again, though bidding prices can vary based on bidding activity. We truly value your business and would be happy to walk you through the authentication process or help locate the certification on your item. Please feel free to reach out to us at [email protected], and we’d be glad to assist further. Thank you again for your feedback — it helps us continue improving and delivering the best possible experience for our collectors. Warm regards, The Metabilia Team