MetallicaReviews on record for metallica.com

Been 5 weeks now and still no merch. Twice contacted customer services and no reply. Finally got in touch and claimed they could not fulfil and requested I seek refund from PayPal. Won’t be using again

Horrible customer service. They will not help in any meaningful way. They just repeat the same crap over and over. I've been waiting over 25 days for a package to travel from the US to Canada. It's presently in Germany and they will do nothing about it. (It's been there for 10 days...) ***Update. After multiple attempts to have customer service look into this issue the package has officially been lost. If they would of acted earlier this may have been avoided. The poster i ordered was limited and sold out. They are not able to ship a replacement. Ridiculous! I've loved Metallica for over 35 years, but I will not support companies like this any longer.

I accidentally bought a completely overpriced poster and immediately tried to cancel the order. I submitted three support tickets, but I didn't receive confirmation for any of them, and the package was shipped anyway.

J’ai commandé le CD live Too Heavy 4 Halftime sur le site officiel de Metallica. Ce concert était important pour moi : c’était mon tout premier show du groupe, un souvenir précieux. Malheureusement, ce que j’ai reçu est une insulte à la fois au fan que je suis, et au minimum de qualité qu’on est en droit d’attendre. Le CD était vendu dans une boîte en carton très fine, sans aucune protection réelle. Résultat : après 9 ans passés dans son emballage d’origine, le disque est complètement sale, illisible, avec des erreurs de lecture dès les premières pistes. J’ai pourtant réussi à ripper sans problème des CD bien plus anciens, rangés dans de simples boîtiers plastiques — preuve que le problème vient de leur choix d’emballage cheap et non de l’âge. Ce qui me dérange le plus, ce n’est même pas l’état du disque. C’est le mépris. Ce produit est vendu comme un objet collector, un souvenir officiel. Mais dans les faits, c’est du carton bas de gamme, envoyé sans aucun soin, juste pour maximiser leurs marges. Pas d’info claire sur les conditions de stockage ou de péremption, pas de SAV, rien. Une fois que t’as payé, t’es seul. C’est triste d’en arriver là. J’étais fan. Mais aujourd’hui, je vois à quel point Metallica est devenu une entreprise avant d’être un groupe. Je ne commanderai plus jamais sur leur site officiel. Et si vous tenez à vos souvenirs, fuyez.

Well first i had to pay 301cdn in duty fees then they forgot my hat then they wanted me pay more duties if i wanted a replacement hat. Spent close to 700 after exchange rate. As a die hard fan for 37 years( im 37) im actually dissapointed and insulted a fan and 5th Memeber( metallica club name) im never purchasing from their again!

Purchased an item in November as a Christmas present.. It is still not delivered

I purchased a hoodie from the Metallica Merchandise Store on Metallica’s official website, and the experience was incredibly disappointing. For something advertised as official merchandise, there is absolutely nothing distinguishing it from a cheap knockoff—no internal tag, label, or anything that shows it came from Metallica’s Merchandise Store. It honestly feels like something I could have bought from a street vendor outside the concert. To make matters worse, I came across another Metallica jacket at H&M that not only looks far better but also has a much higher-quality finish—and for the same price. When I decided to return the hoodie, I was shocked to learn that I had to cover the cost of shipping it back. The return shipping cost turned out to be just as much as I paid for the poorly made hoodie itself! This entire experience has been frustrating, and I feel completely ripped off. I can’t recommend buying anything from the official Metallica website. The quality doesn’t match the price, and the return policy just adds insult to injury.

Received a damaged item, Metallica store refused to respond to customer support tickets or fax explaining the problem.