Metropolitan ShuttleReviews on record for metropolitanshuttle.com

I had such a wonderful experience with this bus company from start to finish. Customer support with Dave was excellent - he was friendly, helpful, and made the booking process so easy. Our driver, Winson, was incredibly kind, timely, and flexible, which made the whole trip smooth and stress-free. The bus itself was spotless, spacious, and had big, comfortable seats that made the ride very enjoyable. Their prices are also some of the best I’ve found. I highly recommend booking with them - you won’t be disappointed!

We have been using this company for several years now and they are always top notch! Always on time, always communicative and always have the best drivers to work with!

I worked with this company to arrange transportation for a corporate outing. At first all seemed well. We got the quote, paid in full and confirmed that we were booked and had "confirmation" that we were in the books. I emailed the rep. the week prior to the outing to make sure that everything was still confirmed and that we would not need to do anything else before they picked us up. I got another "confirmation" and "I'll send you the driver details the day before". I never received the driver details to I tried to email the rep the day of the trip to get the information. No response. I called. No response. I called the main line and no matter what option I selected it went to voicemail. I finally resorted to the after-hours number even though it was almost 10:00am. Finally a representative picked up. She was helpful in finding the confirmation for our payment but in that also found that no bus was scheduled to pick up. It was our pickup time, and no one was on the way. I got transferred to dispatch and their response was "I don't know why I don't see you on the schedule". All of the people in our group had to get last minute Ubers for a trip that was over an hour. DO NOT USE THIS COMPANY. Pay the extra amount to go with another one.

3 days before my wedding, a different shuttle company canceled our reserved trip. I called metropolitan shuttle, and they were extremely helped, immediately providing quotes and information on a replacement. All questions were answered promptly, and they were able to save my wife's and I special day.I would be recommending metropolitan shuttle to anyone who asks going forward. Shout out to Alusaine, our contact representative for his incredible help, including updating details of the trip day of, over a weekend.

Excellent account executive,Elena, that handled all my questions and assisted in our inaugural VFW tour. Kim, our bus driver, was amazing and very personable. With the relationships created, I look forward to doing business with you next year in our new annual VFW good will tour. I personally thank you and your entire team for your help in this matter. It is greatly appreciated.

Excellent driver and motor coach, in every way satisfactory.

The bus and driver were great

extremely helpful and able to provide services on late notice constantly worked around new requests and last minute.