MinisplitsystemsdirectReviews on record for minisplitsystemsdirect.com

DO NOT USE THIS COMPANY!! This is the worse business out there. The phone number to call doesn't work and when you email you just get an AI generated and it just keeps saying the same thing over and over how sorry they are but if I call the number or email back they can look into it but nothing ever gets done. I have never received my product and can't do anything else about it except go to the card company and try to dispute and see if I can get anything back that way.

I have two orders with the company. I have received automated confirmation on both orders. I have called the phone listed phone number, but the phone appears to be disconnected. I have tried texting, email, and messenger numerous times with only an automated response each time. My unfulfilled orders are 7547 and 7550. A personal response would be appropriate and appreciated.

I received an order confirmation. After a few day of no tracking information I initiated a chat - turned out to be with their AI agent. Tried email and received only an auto-response. When I called them I discovered their phone doesn't even ring. Bottom line is you cannot reach a human. Called the credit card company to confirm they will not be paid. Find another company to work with.

I made an order and received a confirmation email on May 7 2026. Since then the status has shown "we are preparing your order". I waited for 10 days before contacting them by email & received a email stating they have received my inquiry. No reply after days, they do not answer their phone, either immediate busy tone or the phone rings several times & then hangs up. Order # 7391

There is literally (and I use literally, well, LITERALLY) no customer service. We ordered several minisplit systems from minisplitsystemsdirect.com. Needed to change the order after sending, which they say can be done anytime within 24 hours of sending the order. Problem is, their 1-800 number is OUT OF SERVICE, their chat is only a bot--says it'll get a human to chat with you, but then crickets, and the email gets an immediate autoresponse, but no actual response as of the following day. After this many red flags, we sent the email stating we wanted to cancel the order, well within the 24-hour window where that was supposed to be possible. No response. Ended up having to call the credit card company to claim fraud and keep them from paying the charges.

Mini Split Systems Direct, the worst, place ordered March 27, until now been a month, no shipping, email the 20 time no reply, call thier phone, phone not in service!!!

Worst customer service in history! The only rep they have named Ruth is incredibly rude, doesn't listen at all, and ignores you when you try to say something that she doesn't like. Never seen something so bad before. As far as product goes, no idea, as I cancelled the order after finally getting a hold of a manager named AJ who was, to his credit, much more helpful and professional.

This company advertises HVAC systems that they do not have in stock or can even get. I placed and order and over a week later they told me they do not have it in stock or can even get it, and offered me much more expensive system. Bate and switch. False advertisement! (they continue to advertise it even after canceling my order).