Green Dot CorporationReviews on record for moneypak.com

Absolute bullshit. Bought a Green Dot card for my daughter going away on vacation. I thought it was something I could load money to while she was away. The card you pay for at the store is not loadable even with the MoneyPak. You have to wait for an official card to come in the mail. I did not have time for that so I tried to load the moneypak on my own personal debit card and it will not allow that either. Customer service is nonexistent, total bullshit.

On the card at the store it says scan ID or driver's license but when I tried to open an account after buying the card they want my social security number, that is unacceptable, I'm not giving a stranger my SSI over the phone, now I'm stuck with a card with $150 on it that I can't use. If you are going to require social security numbers say so up front because there are a lot of people that are not willing to give this information out to anyone I for one am fine with giving you my drivers license information but not SSI.

Please don’t use this service…I’m trying to save you!!!!it will not work…every review you are reading here is correct…there is a reason it’s one start…save yourself…run!!!!!

Green dot is the absolute worse. I had a claim that was so clear cut, but they did not honor my request and denied the claim. This company will not value you as a customer. They do not have their customers back. They are very very very poor customer service. It absolutely suck. I hope to never have to deal with this company ever again. Completely horrible bank.

I bought a moneypak card to transfer funds. Moneypak.com will not let me create an account in order to do so, you also need to have an account in order to contest any issues that you have. If you call the customer service line, you cannot get through to anyone, the only options it gives you are to refer back to the website help page which doesn't provide any assistance either. My money is stuck in limbo and I can not get ahold of a single person to correct this issue. Furthermore, if you try to call greendot directly, they can only refer you back to the website and phone number that are already provided on the moneypak card. Trying to use this service was one of the worst decision I've ever made.

THEY'LL STEAL YOUR MONEY! They stole $200 from my WA ABD Financial Assistance on Dec 1st, 2025. I normally don’t write reviews, but this needs to be said clearly for anyone considering Green Dot Corporation. There have been multiple lawsuits and legal actions involving this company, including class action claims and allegations tied to misleading practices and improper communications with customers. In 2024, the Federal Reserve fined Green Dot $44 million for unfair and deceptive practices, including issues related to customer accounts and prepaid cards. If they take or freeze your money, here’s what to do immediately: 1. File a complaint with the Consumer Financial Protection Bureau • Complaints are forwarded to the Federal Reserve, which regulates Green Dot • I filed a complaint on 12-08-2025. 2. Consider filing a case in small claims court • This can force a response when customer service won’t 3. Request ADA-compliant written communication (email) • Clearly state you require written communication for accessibility reasons • This creates a paper trail they cannot deny • I sent an ADA request on February 10, 2026 — no response (ADA lawsuit prep.) 4. Document EVERYTHING • Dates, times, screenshots, names of representatives, and phone callS If you’ve had your money taken or locked, you’re not alone. There are many similar reports from other users describing frozen accounts, denied disputes, and long delays in getting funds returned. - Ryan Rogers

Worst ever can’t make login can’t verify id with correct info trash don’t waste your time getting money tied up for 2 weeks refund is inevitable

Login issues so don’t plan on transferring any money fast. Poor/No Customer Service. Will only accept written correspondence no email or direct number for customer service