Monster MoversReviews on record for monstermovers.com

MY 91 YEAR OLD MOTHER HIRED THIS COMPANY TO MOVE ALL ITEMS OUT OF A RENTAL PROPERTY THAT MY MOM OWNS. THE INSTRUCTION WAS TO FILL UP THE STORAGE CONTAINER AS MUCH AS POSSIBLE. THE MOVERS CONTACTED ME THE MORNING OF THE MOVE AND ASKED IF MOM WANTED TO BUY CLOTHING BOXES. MOM DID NOT CARE ABOUT THE CLOTHES AND I TOLD THE MOVER TO JUST TAKE THE CLOTHES AS IS AND PUT THEM IN THE STORAGE PLACE WHEREVER AND PUT AS MUCH OF THE ITEMS AS POSSIBLE INTO THE STORAGE. THEY DID NOT MOVE EVEN ONE ITEM OF CLOTHING AND ONLY MOVED A FEW BOXES OF ITEMS. THEY ONLY USED 20% OF THE AVAILABLE STORAGE SPACE AND THEN SAID THEY WERE DONE. I WAS NOT IN THE SAME TOWN TO CHECK THEIR WORK. THEY CHARGED MY 91 YEAR OLD MOTHER ABOUT $500.00. THE AMOUNT THEY MOVED WAS ABOUT 10% OF THE ITEMS WE TOLD THEM TO MOVE. I ASKED WHY AND THE OFFICE HAD THE MOVER CALL ME. HE SAID HE DID NOT KNOW WHAT THE PLAN WAS AND HE JUST MOVED THINGS HE THOUGHT WE WANTED MOVED. MOM IS VERY UPSET THAT THIS COMPANY WOULD TAKE ADVANTAGE OF HER AND AS MOM'S SON, I AM AMAZED HOW HORRIBLE MOM WAS TREATED. I COMPLAINED AND I GOT LOTS OF LIES BACK FROM THESE PEOPLE. THEY SAID THEY WOULD TALK TO CORPORATE TO SEE IF THEY CAN REMEDY. THE OFFICE PERSON SUGGESTED THAT I PAY THEM AGAIN AND THEY WOULD DO IT RIGHT THIS TIME. THEY ALSO SAID THAT I COULD HIRE THEM TO TAKE ALL THE ITEMS OUT THAT ARE NOT WORTH SAVING AND THEY WOULD TRASH IT AND AGAIN I WOULD NEED TO PAY AGAIN. VERY DISAPPOINTING THAT A HUGE COMPANY WOULD TAKE ADVANTAGE OF MY MOM. IF THE MONSTER MOVERS MAKE AN EFFORT TO RECONCILE THIS, I WILL REWRITE MY REVIEW AND REPORT WHAT THEY DID, IF ANYTHING. MOM NEEDS TO GET HER RENTAL RENTED TO GET HE MORTGAGE PAID AND WE WANTED ALL OUT SO THE CARPET PEOPLE AND THE PAINTERS AND THE PLUMBERS CAN GET IN. THE OFFICE AT MONSTER SAID WAIT AND WE'LL LET YOU KNOW WHAT CORPORATE WANTS TO DO. IT HAS BEEN SINCE JUNE 12 AND IT IS NOW JUNE 25TH. THIS IS A HORRIBLE EXPERIENCE FOR MY MOM. MONSTER, PLEASE DO THE RIGHT THING.

I booked for a lot of rubbish to be removed today. I cannot believe what a brilliant job they have done, everything gone today. Brilliant Thank you Anna

I wish I could give a zero. These people are scumbags. WATCH OUT. They will absolutely, with out a doubt, steal from you. THEY WILL LIE, ATTEMPT TO MANIPULATE, and do it all with a smile. MONSTER MOVING, IT SHOULD BE CALLED MOBSTER MOVING. THESE GUYS ARE THE WORST OF HUMANITY. Snakes in the grass. THE TRUE DEVIL. Monster Moving is Evil!! 666 BE WARNED. EVIL LIVES HERE!

Great reliable and friendly service

Can’t recommend this company highly enough. I was desperate to have goods removed from a cleared garage the same day. They turned up at the agreed time and loaded everything quickly and efficiently. They were polite and helpful and did the job without any fuss. Price was also very reasonable. I would happily recommend them to anyone and would give them 10 stars if I could. Thanks to the team I now have got rid off a huge amount of rubbish and have an almost empty garage. Thank you.

Monster movers did an awesome job for us. We had last minute closing issues. Anne gave us the best deal for overnight storage and rob, Austin and Brady did an amazing job with our furniture thanks!

The moving crew did a great job with our move in Ponte Vedra Beach to Nocatee - 10 rooms. Competitive pricing and probably the most professional team in the Jax area. Will recommend to our friends and family.

DO NOT HIRE THIS MOVING COMPANY! I do not have one positive thing to say about this company. I chose the company because of positive reviews, their responsiveness in bidding for the job. It was a horrible decision. They not only did not show up on the scheduled moving day but showed up on 6/20/21, Father's Day. The outsourced truck drivers they hired from Texas told me they were "leaving straight from my home in NYC heading to Boston to load my items on a larger truck and head to Florida"! This was a complete lie! The first date selected for delivery in Florida was 6/21/21. It is now early August and my furniture is in a "warehouse in New Jersey" with no estimated day/time for delivery! I've paid this company almost $5000 and they are holding my items hostage in New Jersey? I've been calling, emailing, asking to speak to someone "more senior" than a telephone rep with babies crying in the background and, they route my call to another telephone rep or hang up on me! When will my High End Furniture/Home Goods be delivered? I flew to Florida for the delivery the first week of July and, No Delivery. The company is in breach of contract on August 9th. This company is unprofessional, poorly managed, deceitful, has poorly trained staff and should not be dealing with the public. Where is the owner of this company and why are they not involved in the situation? I am beginning to believe this is a "scam"? If this happened to me it has happened to others. The Attorney General in Illinois should be investigating this company!