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Very good
18 reviews on file
MSE SuppliesChoose a row to list only the reviews with that rating.
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Particulars
With a mission to support scientists and engineers worldwide to accelerate their innovations, MSE Supplies is committed to supplying high quality materials, equipment and analytical services for both research and production with the best value. By providing the unmatched technical support to scientists and engineers, we help eliminate time and efforts wasted in sourcing materials, equipment and analytical services, enabling our customers to focus less on tedious tasks and more on what matters most — innovation.
Register summary for MSE Supplies (msesupplies.
Same department
The docket
18 published reviews on file
Filed
Absolutely the worst customer service possible. They rarely answer the phone, but instead have you leave a message so they call call you back at a later date. you can NEVER talk to the department that. you need to. They have an answering service that will forward your information, question, etc. to another party, which will get back with you on a different date...maybe.
Filed by customer
Filed
MSE has great customer service, they have helped me many of time on the products.
Filed by Denise
Filed
Overall great operation and customer service. MSE is great to get small quantities of product for trial runs and lab testing.
Filed by Bharadwaj M.
Filed
Everything went smoothly. Got the exact item I ordered. Will definitely be back!
Filed by Matthew T.
Filed
shipped quickly and efficiently!!
Filed by Tonya E.
Filed
Product was poorly packaged and missing items. What items I did receive were damaged and not usable.
Filed by Ivan
Reply from MSE Supplies· Apr 28, 2026
Hi Ivan! We’re sorry to hear your order arrived poorly packaged, with missing items and damaged products. That’s not the experience we want any customer to have. Please contact our support team directly at [email protected] with your order number so we can review the issue and work toward a resolution as quickly as possible. We look forward to hearing from you!
Filed
THe products are sturdy and reasonably priced
Filed by Pat
Filed
Customer service is generally responsive and helps address our issues. Product quality is also generally good and accurately described. One thing I wish was improved is the information on whether an item is in stock or not. On several occasions, we have ordered materials only to find out it is out of stock and won't be delivered for another 4-8 weeks. So it is helpful to ask customer service whether an item is in stock before ordering.
Filed by Aaron
