MyServiceAnimal RegistrarReviews on record for myserviceanimal.org

I had a great experience with this company! Although I initially had trouble tracking my package using the tracking number, their customer service team responded to my inquiry very quickly and provided helpful assistance. I truly appreciate their prompt communication, kindness, and excellent customer service. They made the entire process much easier and gave me confidence that my order was being handled properly. Thank you for your support and professionalism. I would definitely recommend this company to others!

SCAM! Do NOT GIVE ANY MONEY! They do not send any email confirmation, phone number is useless, they send you to Whatsapp where all scammers go! I couldn’t even request a refund, chat is useless. Did not receive digital ID!

Excelente atención al cliente muy agradecido

Got a new pup-(haven't had one in over 40 years)-so I was a relative "newbie" all over again. I suffer from depression and anxiety, and he is an absolute cure for my issues. I was totally unaware that there was a "service dog" for emotional support. My husband, being the internet sleuth he is, found your website, and purchased his harness with the "emo" badges applied. We will be travelling with him, staying in various hotels, so we will be searching for ones that accept the support animals. The ID card (included with harness purchase) will be invaluable as now, my little "cure", will be inseparable from me. I am so happy to have found your site and purchased your products! THANK YOU for providing people with a way to securely and confidently travel with their support animals! (AND, your customer service is perfect, too!!!!)

Espectacular

Te certificate is a joke...It looks fake, does not have my last name on it, just my first name. The service dog vest has "service dog" strips that attach with velcro. The contact phone did not work the first 2 times I called. On the 3rd call, I got a message saying that they only respond to email. I needed a vest and certificate for a trip I'm taking Friday. I have traveled without a vest and/or certificate before. With this set up, no one would believe me. It looks totally fake. After placed my order, there was no email confirmation from them. Had no idea if my order was coming or not

Never had an issue at all. Used this everywhere I go and it works

I ordered the tactical service dog vest from this vendor. the vest arrived in good time, but was of inferior quality and only partially assembled. It had 4 buckles, 2 at the shoulders and 2 at the sides and all were merely slid onto the straps with no effort to secure them. The buckles were happy to slide around during use or if the flapping strap ends encouraged them. I'm not an engineer and I expected the buckles to stay buckled and the adjustments to hold the vest on my dog. My expectations were not met. When I pointed out to the company that similar service dog vests were available on Amazon for $33 and came in red (the usual color for service dogs) I was told that the Amazon price was only good if I used the available discounts. Well, duh! Of course I'm gonna use the discounts. The difference between $49 and $33 is more than "a few dollars" to someone on disability income. No effort was made to address the inadequacies of the item I received. The vest arrived with absolutely no instructions for assembly and I have searched the vendor's site for any instructions. There are photos of the vest (which is all black, so the photos do not show any detail) but no instructions or video to show how to assemble the vest. I am disabled and have little use of my hands so I am limited in how much ASSEMBLY of any item I can accomplish. The vest I've been using for years did not need any adjustment when I bought it and it's been used with 3 dogs including my current one. I have photos of the state of the straps when I received it, but there is no way to post them on this site. I've posted my photos on other review sites.