mysynchrony.comReviews on record for mysynchrony.com

After 3 years of my cc account being in good standing and with less than 6 months before my account is completely paid off (& before interest accrues), synchrony made the decision to close my account. They said it was because of late fees. I had 2 late payments in a year time span…and they were only late by a few days.

For the customer service now, I was forced to listen to 8 commercials then finally get connected to AI only to get more AI. Then I tried the online chat only to get directed back to the AI number. I had to look up the corporate number.

I have a credit card with them. They forced me to accept electronic statements to avoid $1.99 a month charge. I get rewards from this account and without any instructions whatsoever, they made me link my card to some other account and none of the associates at the store had any idea how to do it or to help me in any way. The website chat help was horrible as well with Sydney the AI wanting to help me out when they couldn't possibly have done so. I ended up telling them I think they're trying to steal my rewards from me (and you) and I'm still not so sure that that's not true. I suspect that they're also doing this to other people besides me. I have multiple cards with rewards on them and I don't have to go to multiple websites to make things connected. I believe they make it difficult to try to rip you off by frustrating you into just ignoring them. At one time when I talked to them I told them I think you're really Comenity and they denied that, but their customer service sucks on the same level.

They put the wrong birthday, now I cant access my account. Due to this they locked my account down then charged my $4,000. Now I cant pay on my account and they are acting debt.

I have care credit through synchronization bank. The problem is logging in to make payments is impossible this happen a few this ago and seems to be an ongoing problem. Making me wonder if they do this on purpose to make you miss your payment so they can stick you with high intrest . Im not happy with them .

I have had 3 accounts with them for several years Never Missed a Payment never been late they dropped My credit limit Almost $2000 All at once, No reason for it No warning. Dropped my credit score 26 points . Have one card left with a balance will pay it off and never use Any of these cards again worst company ever!

Worst possible you'll ever find. My fault should have read fine print but when your all numbed up in a dentist chirp it's a bit hard. Anyways interest rate absolutely ridiculous, can't use a card to pay bill and they make almost impossible to pay on time thus able to charge that incredible rate. Mind you my credit is right at 800 still interest in high 20's low 30's. Paying off and never again if it was the last/only choice offered life or death.

Synchrony robot will not let you speak to a human agent. My account is on autopsy and it charged the monthly payment and then put the account into collection for nonpayment and charged 41.00 fee. In the last year 174. Dollars has been charged in fees. I have had all my cards on autopsy. The system is fraudulent! The system takes a crlard off auto pay. I have had to call in and get it put back on by an agent and it still gets reversed on random synchrony cards. This month my Brakesplus card was charged payment and the it reverse credit of my payment and then charged a 41.00 fee????? I want to speak to a human and by pass the robot!