Navistar Van LinesReviews on record for navistarvanlines.com

They are a broker company. They will not be picking up your things in a Navistar branded van which they fibbed about. Instead, they will send a company that will drag your things out into the street and before loading up the truck, will squeeze more money out of you. After paying double the quote, they won't even deliver your items. The company they sent stole all of my things and left me with the clothes on my back. I moved across country and received nothing. FACTS!

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They didn't provide any of what was promised. No help moving, didn't show at all to help. Following day, a truck, half the size needed and promised, showed up at 5pm with only a driver. WIthin the hour, 2 men showed up to help, hired as a day workers. One had no experience moving. One of the day workers wound up taking our piano to his house and it's still there! This is the biggest scam we've ever experience. They upped the price of everything just to get the rest of our stuff. Reported to DC and still waiting for them to investigate!

They are crooks, thieves , the worst company and the worst experience i ever had. Customer service is very rude they din’t care anything, they destroy my furniture and lost other parts, then asking for lots of more money than the estimates .stay away from this “company” , i hope this “company” disappear for good, i don’t know how this mfs sleeps at night

This is a total scam. I wish I could give it 0 stars. PLEASE avoid this company at all costs as you will get less than half of what they promise and pay the full charge they quote. They even come back for more. I have filed a formal complaint with the Federal gov and pray they shut them down. We lost over $6K!

PLEASE READ BEFORE BOOKING WITH Budget moving company, Navistar Van Lines and Cobra Van Lines. WARNING TO ANYONE MOVING OUT OF STATE. I went in search for a company to move me from Colorado to Michigan. I thought budget was a good place to start because it is reputable and well known. When requesting a quote for my move from Budget somehow my quote was outsourced by another company called Navistar Van Lines. When I asked why they reached out opposed to Budget their response was because Budget was overbooked and they handled the overflow. Later I found out that Navistar Van Lines is not a moving company at all but a broker. They are assigned to bring in business at any cost and collect a non refundable cashiers check deposit. Navistar lied to me about multiple things throughout my booking including the estimated cost for my move. They quoted my one room very small move at $1800 and collected half up front in certified funds for the non refundable deposit. They under quoted my move $1700 just to book my move and collect my deposit. ALMOST DOUBLE! At that point Navistar transferred me over to Cobra Van Lines the day before my move. Cobra were the actual movers. I did not speak to them until they arrived to pick up my things. Once they loaded my belongings they added fees for stairs, distance from the truck to my front door and a packing box for my TV that was wrapped in moving blankets and plastic wrapped shut. They said TVs require a box and they charged me $100 for 1 box. They charged me $200 for having to walk more than 70 feet to the truck and they charged me $400 for extra space in the truck. Navistar way under quoted for space in order to obtain my business. They also said stairs and packing supplies were free which is just not true when the actual moving company shows up. Like most people I had no choice but to pay it because I had 24 hours to be out of my apartment and if I canceled with the movers I lost my $900 deposit with Navistar. Navistar told me the estimated time for my things to be delivered was 5-7 days which was a flat out lie. They also told me that I could pay the remaining balance with a debit or credit card when my belongings arrived given the fact that I was moving out of state and would not have a bank in this state quite yet. That was also a flat out lie. When I asked the Moving Company, Cobra, how long it would take to have my belongings delivered they quoted me 7 to 14 days. Once the 14 days hit I called and they said it was contracted that they have up to 30 business days to get my belongings to the new location. They used every single one of those 30 business days. I have been without my belongings for over a month. I finally got a call from Cobra saying my belongings had been loaded onto a semi and were headed my way. They asked if a semi was able to fit in my driveway. I live 300 feet off of a main road in the middle of the woods which I informed Navistar about from the beginning. Cobra (the actual moving company) told me if my belongings cannot be directly unloaded from the semi then I would have to pay over $800 to have it pulled off the semi, put on a moving truck, and delivered. Not only that but I could not pay for it on my debit card. It needed to be in certified funds or cash. They said if I did not have it at the time of delivery, in full in either cash or certified funds, that they would put my belongings in a storage unit and my belongings would be auctioned off in 30 days. Every single transaction with my move besides the initial sign up was upsetting and cost me hundreds of dollars. Anyone who is employed by Budget, Navistar Van Lines, and Cobra Van Lines should be ashamed of themselves. They all know exactly what they are doing. They are stealing from people who price shopped and are on a budget. They are stealing from elderly people, low income people, and single moms looking to move for a better life. The people who work for this string of scams are degenerate crooks and they belong in jail. They use the fact that they are in possession of you necessities, your family heirlooms, you children’s memories to squeeze money out of you or you lose everything you own. Things that mean nothing to them but everything to you. DO NOT FALL VICTIM TO THESE CRIMINALS. I am writing this in hopes that no one else has to go through what I did.

Total Scam Order number # 2483584, gave me a different quote and different to the trucking company. Trucking company charged me the amount given to them, else they were not ready to give my belongings. Upon talking to Navistar, they said we will refund you the balance which was $500, and gave me the timeline of 30 days. Sarrah Coppola was the customer service representative. Its almost 6 months, I have called them at least 50 times, wrote 10 emails, the call goes to accounting department and they will answer either we are investigating, give us 30 days from your last call (means leave them for 30 days, else investigation days count will start from zero if you give them a call before 30 days of the last call -"funny") or we don't have any status. Tried calling Relocation Specialist "David Miller" - he replied don't try to outsmart me, I have your number saved and you will not get your refund ever. This company should be banned immediately.

Do not use this company. I paid a deposit of $425 via Zelle and later decided to cancel my contract 24 hours later, within the allotted 72hours, to receive a refund. This happened in October 2022.. they promised to mail a refund check within 30 business days. It’s February of 2022 and despite calling/emailing multiple times I have not yet received the deposit. Better yet a moving company called me around the moving date I initially scheduled and he sounded confused when I said I cancelled the contract 2 months prior. Disgusting business.. they rob people! I don’t know how they are still allowed to do business!