NewYorkStay.comReviews on record for newyorkstay.com

After hours of searching the internet for places to stay in New York for 10 nights from 29/12/17 to 7/1/2018 l found an apartment in east 65th street and booked through New York stay who at the time seemed professional and the payment for the 10 nights was fully paid upfront, so this was now a paid and confirmed reservation. On advising them of our flight details well in advance they could not give me any check in details and asked if we could check in between 11am and 12pm and said they would provide me with these 24 hours prior. Still 24 hours before no check in details were provided other than call someone called Fabio when we arrived at jfk airport. Arriving at JFK airport l call Fabio to let him know we arrived at should be at the apartment by 12pm, he said no problem just call me when you are 5 minutes away, so I call and no answer. We arrive at the apartment a family of four with 5 suitcases and it's -11 degrees, absolutely freezing and Fabio is not there to greet us and let us in. I call Fabio and he answers and says he can't get to us for another couple of hours and we have to wait for him. I was annoyed and found this very unprofessional as you can't leave guests in the cold and fail in advance to give check in details despite numerous emails to New York stay and calling in advance. When Fabio finally arrives and because I was so annoyed, he cancels the reservation and we have nowhere to stay, an absolute nightmare, merely because this incompetent and unprofessional organisation could not provide any check in details. I would never book with them and warn people not to as I was concerned it was all a scam and then it took weeks and numerous emails to get my money back. No one needs this stress when travelling!!

My family and I were planning to travel from Australia to New York city and stay for 10-12 days. We made a booking through New York stay about 9 months prior to travel. We made an instant booking and paid our deposit of a bit more than $1000. At that point the price of the apartment was raised by circa $900USD for the length of the stay. With a non-refundable deposit there was little options for us. We could either pay more for the apartment we had spent hours researching or we could downgrade. About 4 months before travel we finally locked in our flights and at that point wanted to change our booking from 13 nights to 12 nights. New York Stay advised that would be fine but we would still have to pay the full amount. So four months before travelling and with a reduction from 13 to 12 nights - still pay the same amount. This means that in effect the price went up again by $700USD. So since booking and paying our non-refundable deposit the accommodation had increased in price by a total of $1700USD. At this point we decided to cancel our reservation and forfeit our $1000USD deposit. With little confidence the price would not rise again and the ongoing traumatic experience of dealing with this service provider - it's just not worth ruining your holiday. There are lots of ways to book accommodation in NYC. I strongly suggest to NOT BOOK WITH NEW YORK STAYS

A l'occasion des anniversaires couplés de mon mari, une de mes plus proches amies et moi-même, nous avions décidé de nous offrir un magnifique séjour à New York. Ayant une préférence pour un séjour en appartement à partager tous ensemble, plutôt qu'un séjour plus impersonnel à l'hôtel, je me suis naturellement dirigée vers un site mondialement connu pour ce type de réservation... Il s'est avéré que les conditions de paiement (100% du prix du séjour à payer dès la réservation - or je m'y prenais 9 mois à l'avance! - alors que le propriétaire du bien loué ne reçoit les fonds que le lendemain du jour d'arrivée....) jumelées à des commissions plutôt excessives à mon sens ne nous convenaient pas du tout, par principe. C'est alors que nous avons entendu parler de New York Stay : et là, Eureka car nous n'avons jamais eu à regretter le choix de ce précieux partenaire pour l'organisation de notre voyage !! Un site new-yorkais fait et garanti par des new-yorkais qui peuvent s'assurer de visu des logements et prestations proposés par les propriétaires affiliés à leur site (un plus incontestable !) et un service personnalisé absolument impeccable ! Il se fait, en effet, que notre séjour était programmé 3 jours après les attentats terroristes de Bruxelles. Outre les circonstances absolument dramatiques consécutives à ces actes lâches et barbares, il y a évidemment eu des impacts importants sur notre séjour en raison de l'aéroport fermé, des vols annulés puis postposés etc. C'est dans des situations complexes de ce genre que l'on peut pleinement mesurer l'investissement et l'efficacité des personnes dont on a choisi de s'entourer et là, je salue la disponibilité, le suivi efficace et le soutien remarquable que nous a apportés Chandra, notre personne de référence chez New York Stay. Son intervention, liée à la flexibilité et la souplesse dont a bien voulu faire preuve le propriétaire du magnifique Loft que nous avions choisi (105 Mulberry Street, je le précise au passage !) nous ont permis de réaliser, malgré de nombreux aléas que je ne détaillerai pas ici, ce voyage. On peut dire que Chandra et Walter (le propriétaire) ont véritablement contribué à la réussite de ce qui restera pour nous, en dépit des circonstances, un merveilleux souvenir ! Je ne peux que les remercier et recommander TRES CHALEUREUSEMENT à toute personne, désireuse d'organiser un séjour inoubliable à NY, de passer par ce site !!

We will be visiting New York for a special trip for my 60 th birthday I spent literally days checking various sites online made lots of enquiries of places supposedly free for our dates that fitted my very specific wishes. However without exception all replies came back sorry that one is not free but this one is ( all were in totally different areas and had fewer of my wish list features) I was also concerned when I googled the reviews of the various sites I was using to see some real "horror stories" then I found by accident Newyorkstay.com and checked their reviews and couldn't find any negative ones and many recommended a lady called Chandra. I then checked out the site and found two places that looked right for us, so being resident at present in the Netherlands I decided to call the contact number and was amazed to get Chandra herself who turned out to be just as helpful as everyone said she listened to my wish list and yes both properties were free! On asking her opinion on which she would recommend, she advised the one I booked because it was winter when we were coming but would have said the other one if it was summer as it had a beautiful outdoor area. Not only that after telling her my son was coming with his partner to join us from Australia and was planning a full itinerary of restaurant theatre and sightseeing trips she sent us the most comprehensive list of information I've ever received on my many travels! on where to go including lots of other categories. I also emailed a query I had and she rang me as she felt that was better than swapping emails. I have also had lovely emails from the owner who also can provide airport pickups mobile phone with free US calls plus spa treatments if we wanted. I really feel so excited now and these two lovely ladies have made me feel confident instead of wary of what we might find! Chandra's team also offer a number to call once there should there be problems plus the owner has also supplied her contact details. I will post a review after we have stayed as a follow up.

We stayed in the Upper East Side at East 65th Street and Madison Avenue a great location for our weeks stay. We booked with NewYorkStay after seeing the reviews on Trustpilot. I guessed a company with a 9/10 must be OK. On ringing, I got answered right away, no answering machine or electronic voice recording, straight through to a real person. Chandra was amazing and ever so helpful. We have been to NewYork a few times so knew where we wanted to stay. Chandra got us a few options for our dates and knew each apartment well having viewed them all personally. Booking was easy and Chandra confirmed everything within minutes. I really recommend this company for their customer service. They treat the customer as KING. The apartment was great. Simply perfect for us and a pleasure to stay in. All went as planned and would use NewYorkStay again for our next NewYork visit.

We used NewYorkStay our first time in NYC a few years ago and had a great time despite a couple of glitches at the beginning (apartment unavailable the night we arrived; very hard to contact the landlord etc). This time it couldn't have gone more smoothly and the landlord left helpful notes and tips for the area, etc. It's so much more fun than staying in an overpriced hotel.

great loft - perfect host (grateful to him for some very useful advice). you'd never think broadway is just a few yards away and honestly, do you really want to be part of all these sheep-herd-like tourists driven through gates and barriers? just running from one sightseeing place to the next and completely missing out NY. this place gives you the chance to LIVE for some days in NY, even more, it almost forces you to live this experience. if sterile, 0815 plushy hotel-rooms are your thing, then stay away. if you enjoy to have "smile to go", a wonderful cafe, just two steps away, to pick up your morning cafe latte together with croissants or scones and meet people in the street, then it's a must. unforgettable.

Staying in this beautiful apartment in a great location made our stay in NYC very special. The apartment is big, clean and extremely conveniently located. The owner, Larry met us and was very helpful explaining the area to us. When we come back to NYC this is where we will stay again.