NexampReviews on record for nexamp.com

Reply from Nexamp· Oct 13, 2026

Thank you so much for the 5-star review, Thomas! We’re delighted to hear that you had a positive experience with our team and appreciated the service you received. Your feedback means a lot to us, and we’re grateful you chose Nexamp! Sincerely, Nexamp Customer Support

Reply from Nexamp· Oct 15, 2026

Thank you for sharing your feedback, Nate. We’re sorry to hear about your concerns and understand the importance of having clarity regarding your enrollment and billing. We’ve reviewed your account and attempted to reach you by phone but were unable to leave a message. We’re also reaching out by email so we can connect with you directly, address your concerns, and work toward a resolution. Sincerely, Nexamp Customer Support

Reply from Nexamp· Oct 6, 2026

Thank you so much for your 5-star review, Cathy! We’re thrilled to hear that Nexamp has helped make your electric bill more affordable. We truly appreciate you sharing your experience and are grateful to have you as a Nexamp customer! Sincerely, Nexamp Customer Support

Reply from Nexamp· Oct 5, 2026

Thank you for your 4-star review, Mary! We’re glad to hear that our team was able to explain things clearly and help make the process easier to understand. We appreciate you taking the time to share your feedback, and we’re grateful to have you as a Nexamp customer! Sincerely, Nexamp Customer Support

Reply from Nexamp· Oct 5, 2026

Thank you for sharing your feedback, Paul. We understand how frustrating it can be to continue receiving billing after requesting cancellation, particularly while going through the process of selling your home. We reviewed your account and confirmed that your cancellation request was submitted on May 20, 2026. Cancellations can take up to 90 days to complete, as the process also requires coordination with the utility to remove an account from the community solar program. During this period, solar credits may continue to be applied to the utility account, and customers remain responsible for production during the applicable cancellation period. Nexamp also bills in arrears, meaning there can be a delay of two to three months while we receive confirmation from the utility of the solar credits applied to your account. We confirmed that your recent invoices were for production within the applicable cancellation period. That said, we’d like to better understand your concerns regarding the solar credits reflected on your utility account and will be reaching out to you directly to review this further. We appreciate you bringing this to our attention and the opportunity to look into your concerns. Sincerely, Nexamp Customer Support

Reply from Nexamp· Sep 29, 2026

Thank you so much for the wonderful 5-star review! We’re so glad to hear that our sales team was helpful, knowledgeable, and kind throughout your experience. We truly appreciate you taking the time to share your feedback, and we’re grateful you chose Nexamp! Sincerely, Nexamp Customer Support

Reply from Nexamp· Sep 28, 2026

Thank you so much for the 5-star review, Linnetta! We’re thrilled to hear that you’ve had a great experience with our customer service and are enjoying the savings. We truly appreciate you taking the time to share your experience and for choosing Nexamp! Sincerely, Nexamp Customer Support