NitroPlanesReviews on record for nitroplanes.com

I purchased an Areosky Trainer from this company and in less than a month damaged the Spinner that holds the propeller. Of course the part was out of stock I'm have waited for three months checking daily to see if the part was in ad now find out they are discounting remaining plane parts and will no longer support this particular airplane. WORD TO THE WISE DO OT PURCHASE PLANES FROM THEM EXPECTING THEM TO SUPPORT PARTS.

It seems they are never going to stock parts for the Airfield warbirds. My first 1450mm P51D was in good order outof the box barring the poor choice of hardware on Airfield's part. 10th flight the flap hinges failed in flight blessfully landing proceeded without incident. Numerous conversations with support left me to do field repairs to an otherwise new airframe, photos sent proving no bad landings, wing contact or the like occured. I purchased a second from Raidentech, just to find they are merely a second face of Nitroplanes. The second P51D arrived with large punctures in the bottoms of both wings. Support said to choose the parts from the parts list, yet they have no inventory of the parts, so I countered with the offer to purchase a 3rd arf at the kit price,and I pay the shipping...a cost to them less than the wing set.....still no response.

My plane came with damage inside the box, outer box in perfect condition. I sent pictures, I was told they would replace the plane and ship me a new one at no charge BUT I must return the damaged plane and pay the freight. You send out damaged goods and expect the customer to pay to get it replaced. NOT NOW AND NEVER AGAIN FROM ME OR OUR FLYING CLUB! IRS HAS BETTER SERVICE!

The blade holder on my son's AT-6 Texan broke on his first landing and we have been waiting for nearly a year to fly the plane for the second time. NitroPlanes has the absolute worst customer support I have ever encountered. The AT-6 was an 8th grade graduation gift and purchasing it from NitroPlanes has turned this "gift" into a huge disappointment for my son, spanning over a year! DO NOT BUY CHEAP CHINESE PRODUCTS FROM NITROPLANES!!! They have no concept what customer support means; making empty promise upon empty promise along with empty apologies. Next step is a letter to the Better Business Bureau!

I bought a 1400mm Airfield P51 that was damaged. I tried to get them to replace it and I got the run around with them. They told me to send pictures of the box and the damaged plane, which I did. I filled out their trouble ticket numerous times. I received emails telling me they were going to fix the problem. They never did. Avoid these roaches! They need to go out of business. I'll never do business with them again!!!

I too tried to post a bad review, twice, they wont do it. I bought a plane from them the motor burnt up in less than 2 min. I'm 52 & been flying for over 30 yrs. If you have wired a motor to a ESC its impossible to do it wrong. I'm an ASE Master certified auto tech & build Hot Rods & custom cars, I know a little about wiring. LOL.I purchased & got this plane on Oct 8th. I contacted them on the 9th & they told me to send the motor & the ESC back, although I tested the ESC with another motor & it was fine. Sent it out the same day, I had to pay for shipping. Is that ridicules or what? I was told they would check it out & it will take 7 days. I finally recieve the motor yesterday, the 30h. I sent it 1st class so it didn't take long for them to get it, if you noticed I said Motor, yes there was no ESC. I contacted them yesterday, by way of ticket system, stupid system. No reply. Tried again today on reply. Also tried phone, that was a joke. Now its the weekend you know what that means. I'm sure after this I wont get the ESC. But if I can stop just one person from ordering from then, I"ll feel better. You'll have to pay more at first, but after paying for return postage & waiting a month, buy from a reputable company. DON'T DO IT, DONT BUY FROM THEM. yOUR KIDS/ GRANDKIDS or Great grand kids deserve better on Christmas day. Regards Kevin, Ticket number- yhst-17210252890263-412749

Order is incomplete, every day they keep saying they will send it and they don't

Bought a Dynam BF109, kit is good and plane assembled as advertised. The plane was purchased 11-29-13 as a Christmas gift. Just got around to assembling the plane, pulled the Supermate DC6 battery charger out and it was broken. I called customer support and got, past 30 days, your problem. All I wanted was an exchange, nothing else. I and the group I fly with will not be buying from this company again. 2/20/13