North American Van LinesReviews on record for northamerican.com

After talking with one of the reps and getting a list of items to transport, my husband and I decided not move forward with them for a few reasons. The rep did not like this and was honestly a little rude when it came to us rejecting them. I’m ok not dealing with a company who has employees that deal with potential clients this way.

I WOULD NOT USE NORTH AMERICAN...THEY MIGHT LEAVE YOU SCRAMBLING FOR ANOTHER MOVER THE DAY OF YOUR MOVE!!! When I called around for quotes, I would only deal with companies that would send a salesperson to my home to assess what I needed to be moved. I was afraid that if I did it via Video or phone call, I would end up with surprise charges. Little did I know there were worse things than surprise charges! The salesperson who came to my home was Todd (I'm located in Dallas, TX). He was professional, and I felt confident that he knew what he was doing...WRONG!!!! I signed the paperwork, and a couple of days prior to the move, North American charged my credit card the full amount owed. The day of my move, a driver showed up on time, and we did a walk-through of all items that would be moved. First sign of trouble was when the driver said my fountain (see attached picture) would need to be crated...Todd and I discussed this during his visit, and he said it would not need to be boxed; they would wrap it. As I walked the rest of the house, the driver didn't say much at the end; he said I'll be back. After 15 minutes, when he didn't return, I walked outside to his truck, and he informed me that he didn't have enough room on his truck for all my belongings...How can this happen? A salesperson came out to my home, we walked through the house, and went over everything that needed to be moved, and no, I did not add or forget to tell Todd about any items. I immediately called Todd and asked how this happen he commented that the person before you must have added items to his move. He said he would call me back. When I told the driver, Todd, his excuse, he said no, and in fact, the person before me had less than they expected. After an hour passed and back-and-forth conversations, North American told me I had two choices: Option 1. The driver could take the large items, and they would ship the boxes I packed. Option 2: I could wait until they could find another driver/truck going to central FL. Keep in mind, I have sold my house, so any delays in getting my belongings out of the house mean renting it from the new owners, and this wasn't an option that was mentioned in the selling contract, so I was at the mercy of the new owners. As for option one, if I'm shipping a box, I'm packing it totally differently than if a moving company is moving it, especially breakables. Bottom line, North American left me high and dry due to their salesperson, Todd's, incompetence, and created a lot more unnecessary stress for me during my interstate move.

My move resulted in damaged furniture, including two beds that were disassembled by the movers and later left unusable, along with two boxes delivered completely wet. Since November, I sent countless emails and made repeated calls to the claims department. Responses were slow, inconsistent, and unhelpful. At one point, the assigned repair company confirmed they had no record of my claim, despite being told it was assigned. After months of delay, the claim was simply denied for technical reasons, with no practical resolution offered. Adding to the frustration, after all of this effort, I received an email stating that the claims representative I had been dealing with had left the company, which perfectly sums up the lack of organization and accountability throughout this process. I had to escalate the issue through the BBB and federal regulators just to be heard. This experience cost me an enormous amount of time and stress. I strongly do not recommend this company. Edited to include SIRVA which NA uses for their claims. Useless company, misrepresentation of the facts and bad faith. Please avoid both at all costs!!!

These guys sub-contracted our packing and movement to the port to "Moving Solutions, Inc" of 8001 Moving Way, Mentor, Ohio. This was the worst experience we have ever had in 20 years of international moves. It started when they entered the house and had to be asked to put protective covers on the floors. We should have realized then. They damaged the house during packing and had to make repairs. They packed our good very poorly, including not labelling, incorrect labelling (when they did), poor/no protection to items, putting heavy items on top of smaller ones and much more ... They then left the stuffed container in our street ... unlocked. When I called them, they asked me to go to a store and buy a lock! The next morning, when my wife complained to them, they claimed this was 'normal', they had 'never had any problems'. The crew chief tried to bully her & only apologized when she stood up to him, with facts. Due to their poor packing, we had to pay for an additional 20" container and storage. When the goods arrived, in Belgium, the unpacking crew were genuinely horrified and told us they had never seen anything as bad in their careers. As a result, we cannot re-assemble many items because screws, struts are missing. Many other items, including hand-made furniture, glasses, espresso machine and much more is damaged, much of it beyond repair. Of course, they are now not answering emails or calls.

Most 4- or 5-star reviews are fake profiles. Every time you put a negative review, NPVL goes behind to put two positive ones. Check for yourself, and you'll see that those who leave the right reviews, are only for NPVL, whereas normal times in a year or two, an active Google profile will leave at least two or three. This company is an intermediary company that entrusts your moves to third parties. This explains the delay problem of delays that they do not master as well as all the other unpleasant situations that you will face. We waited almost a month to have our business contrary to the announced two-week deadline. We are missing a 33 KG carton, as well as other stuff, We have: damaged washing machine, my completely shattered PC the list is long. What's worrying is the fact that these people are using nicknames like Jams or any other surname to put people in confidence. If it's a company that offers a correct service why change its name...? We go to the small claim filed complaint so anyone who wants to join us is welcome

NorthAmerican Vanlines lost a plastic storage bin which contained our wedding albums. They use a dumbass system to number each item instead of a barcode, the four different people are unloading your stuff & calling out numbers. Just a sick joke. Do no use NorthAmerica or Allied Van Lines to move your belongings unless you want them to get lost!!

I used them almost 2 decades ago. Oh how the mighty have fallen. First off, these incompetent boobs misjudged the weight (besides being told of heavy furniture) by $1,000. Then comes their price guarantee. HA! A guarantee not to exceed $9600 was off by $5500. Because apparently storage isn't just keeping stuff in the facilities. It's actually what normal people call moving. You know, packing up a house and actually moving it elsewhere. Their price was just to travel the highway. Despite clearly stating their estimate was to move us, not including storage. Maybe if the guy in charge wasn't flirting with my sister (like he had a chance) he could have actually been informative. Sure he was fired, but we're out $6500+. On top of that, boxes were stored/delivered upside down, or sideways. Some cardboard storage boxes were damaged but are ignored because they're too cheap to matter. Well, they just lost a customer for life, instead of keeping a repeat customer.

One of the worst moving company experience ever complete scam fraud miscellaneous charges threatened my family reused service neglected to live up to the agreement or code 0 effort I wish I could give negative stars if your ever considering them for s job do yourself a family and pick someone else even if it’s a 1 mile move they will charge you endless fees and demand you to pay within seconds they don’t care nor honor any good faith doesn’t matter if you get insurance or not they have ways to avoid any penalty do not trust this company even if it’s your last resort the fees aren’t accurate I wouldn’t recommend this to anyone or even my worst enemy it’s a insult to the industry and terrible business to ever partner with true disgrace to the service 0 professionalism 0 care 0 costumer service they are so fake it’s ridiculous