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The entry for North Atlantic Van Lines
We are a woman owned and operated company with family values. We take pride in our name and promise to move you with integrity and professionalism. Our promises to you: 24/7 honest communication. You will have your Senior Moving Consultants email and direct number where you can call and text 24/7. Honest and Transparent Quotes. All items shown on inventory list with proper cubic feet. No hidden fees- all additional fees will be properly described, listed and priced on your binding estimate. Please note that North Atlantic Van Lines LLC is a licensed interstate broker, DOT # 4188115, MC# 1613564. We are not a motor carrier and will not transport an individual shipper’s household goods, but will coordinate and arrange for the transportation of household goods by an FMCSA authorized motor carrier, whose charges will be determined by its published tariff. All estimated charges and final actual charges will be based upon the carrier’s tariff which is available for inspection from the carrier upon reasonable request.
Register summary for North Atlantic Van Lines (northatlanticvanlines.com): 55 published reviews, rated 4.2 out of 5 on average.
This company charged me $250 deductible for insurance for my goods and then when they were lost, they refused to pay. It has been five months and I still have not had resolution. They kept my goods and storage for two weeks and then took two more weeks to move them across the country internationally. Now, they are blaming me because they had to be inspected at the border at a storage facility. The kids were never moved, but that is their out to not pay me because they said they’re not responsible since that happened. It is a legal obligation to have your goods inspected at the border. I had no control over that. They refused to respond to my emails and refused to pay for the items they lost.
Filed by carol K.
Filed
Reliable and affordable
Absolutely amazing experience. My move from New Jersey to Florida was complete in 4 days. They took great care with my belongings. Very professional. Pricing was accurate. Reliable and affordable.
JD, Florida
Filed by Josette M.
Filed
Full Packing Service
We have recently moved from Tampa, FL to Philadelphia, PA with North Atlantic Van Lines and opted for the Full Packing Service - and it was the best decision we could’ve made! Amad from Best Choice brought all of the packing materials and handled everything from start to finish. All we had to do was open the door! The team was friendly, fast and incredibly careful with our belongings. Every box was labeled and arrived undamaged. Communication was excellent throughout the entire process, as well as very organized and professional. If you’re looking for a hands-off, stress-free move, we can’t recommend North Atlantic Van Lines enough! Thank you again Samantha!!!!!
Filed by Gianna Y.
Filed
Sales team sells you a half truth
Sales team sells you a half truth. Then the inventory team sells you another half truth. Expect to pay 40% more than what you are quoted from sales and 20% more than what you were quoted by inventory. My inventory did NOT change at all (down to exact quantity) after discussing everything with inventory team. They increased the price and we were fine with that. but now the team load everything is here and we are being quoted almost 3K more. they say the inventory teams usually aren't accurate! THEN GET an ACCURATE system.
Also, you will be charged for packing materials (not explained on any call). The insurance provided is a joke, 60cents per pound. And they DO NOT guarantee the delivery date unless you pay extra. but they NEVER told me it wasn't guaranteed and they never even offered me the "pay extra" option.
i'm guessing all of this is in the fine print somewhere. But beware, they don't disclose it over the phone.
So frustrating so far and we are only half way through our move.
On a good note, everyone has been very friendly. Just not very forthcoming. I do not recommend this moving company.
Filed by Christina L.
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Only Moving Company Worth Calling
Best Choice Moving Services was Fantastic. I spoke to numerous moving companies. Lied to many times. Thank goodness for Best Choice Amaad and Chavez. They saved my move at the 23rd hour!! Extremely professional and honest. A rarity in this industry!
Filed by Tom H H.
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This is the worst moving company I have…
This is the worst moving company I have used. Ship with this company at your own risk. This company should not be in business. The shipping process was the worst. Items where damaged, lots of items were missing, parts of the furniture were missing. They delivered some items that did not belong to me. The delivery driver was very rude and unprofessional and yelled on me over the phone. IT IS VERY UNETHICAL for this company to remain in business. I will not recommend this moving company to any one.
Filed by Miriam N.
Reply from North Atlantic Van Lines· May 13, 2025
We find your review to be highly misleading and unfair, and we feel it’s important to set the record straight.
First, at no point did you report any damages or missing items to us before leaving this review. That’s not only surprising, but it also makes it impossible for us to verify or resolve any of your claims now.
The real issue in this move was not our service—it was your repeated changes and erratic instructions throughout the delivery process. After our team traveled over 1,000 miles to deliver your belongings as scheduled, you abruptly told the movers you were no longer relocating to New York and instructed them to return everything to Texas. When informed that a redelivery fee would apply due to the drastic change, you told us to dispose of your belongings entirely because you didn't want to pay.
Despite this unreasonable demand, the carrier agreed to waive the redelivery fee entirely—a major concession on our part. Then, after we made arrangements to discard your items per your instructions, you changed your mind again and requested delivery to New York. We honored that request.
Your version of events conveniently omits all of this. It’s incredibly disingenuous to blame the company for a situation that was driven by your own indecision and lack of communication. Our team went above and beyond to accommodate your erratic changes, and to now call our company “unethical” is not only inaccurate—it’s completely inappropriate.
We won’t accept being falsely accused or slandered by a customer who created the very chaos they’re now complaining about. If you have legitimate claims about damage or loss, submit them properly so we can investigate. Otherwise, we strongly stand by our handling of this move.
Filed
Great experience from the very first…
Great experience from the very first call until delivery of my items. They gave a great price (although it wasn’t the cheapest) but it was an accurate price! No hidden fees, exact price quoted, and most importantly my items arrived the same way they were taken out of my home. No damages and put back together the way everything should be. Highly recommend! Ask for Amad and his crew! Thank you North Atlantic and Best Choice!
Filed by Salvatore
Reply from North Atlantic Van Lines· May 13, 2025
Thank you Salvatore! It was a pleasure assisting you and your family!
Filed
North Atlantic Van Lines are only brokers
Everyone at North Atlantic VanLines was very nice. HOWEVER, I did not know they are only brokers. The company that actually moved my 1 bedroom and approximately 12 medium boxes for $2,000.00 from FL to TN are terrible. When I called the Atlanta moving company to report a claim. The man on the phone was hateful, talked over me and was very disrespectful. He threatened to sue me if I made a complaint.
BE VERY CAREFUL.
