NRG Clean PowerReviews on record for nrgcleanpower.com

Shelley was awesome helping me get my inverter fixed. Very timely and responsive!

Shelley from NRG was particularly helpful, patient, smart, and understanding. I'd highly recommend working with her if you can. We had a difficult situation with our solar panels, and to fix it required dealing with like 100 moving parts and people going in different directions. She handled it amazingly well, quickly, and with the kind of intelligence combined with principles that are super rare. She turned a very stressful situation into a very manageable one and I'm very grateful for that!

We had to do a roof replacement and I wanted to remove and reinstall myself. This is out of the norm. I am a licensed general contractor and the homeowner. In order to make that happen, I had to get a removal/reinstall permit- Shelley was SO helpful in making sure that the permit got issued and that it could all be handled by me directly. She followed up when she hadn't heard from me (I got busy) to make sure that I had everything I needed. Above and beyond. Thank you!

NRG Clean Power delivered a smooth and well-organized solar experience from start to finish. Justin did an excellent job managing the project, keeping everything on track and communicating clearly throughout.

Shelly is very knowledgeable, professional, patient and very helpful. She is an asset in NRG CLEAN POWER.

I hired NRG Clean Power for a premium solar, battery (FranklinWH), and Generac standby integration in the Houston area. It has been a 6-month masterclass in negligence. NRG operates by selling complex systems from their California headquarters and dispatching unsupported, unequipped local subcontractors to figure it out. Their crews left my home with active life-safety hazards—including leaving a heavy-duty generator breaker engaged while the system was completely unwired, creating a massive backfeed and fire risk. When they finally sent someone to 'fix' it, the subcontractor incorrectly wired the 240V utility sensing lines, causing an electrical arc that completely destroyed my Generac's main controller board. They have also ignored an independent inspection report detailing severe National Electrical Code violations regarding the solar wiring on my roof. I am now forced to hire independent Master Electricians and certified Generac dealers to rebuild the system safely and repair the physical damage NRG caused. Do not trust them with your home.

I previously had a positive experience with NRG Clean Power in 2024 when they successfully installed solar panels at my home in Stockton, CA. That is why I returned to them in 2025 to expand the system by doubling the panels and batteries to reduce PG&E costs and work toward living off-grid. The sales, accounting, and planning departments handled their roles promptly and professionally. The project proceeded smoothly until it was assigned to the project coordination team on December 1, 2025 (first email from Jared Smith), after which progress stopped entirely. The system remains non-operational more than 30 days past the contracted completion date of January 31, 2026. I have paid 80% ($42,481.34) of the $53,601.68 contract, but NRG has not completed the installation, submitted for final inspection (City of Stockton Permit: SA20251120-150-1113-1784-A), or applied for PG&E Permission to Operate (PTO). Key issues include: No code-required heat detector was ever shipped or provided (confirmed by subcontractor on February 18, 2026; technician could not install it). Mounting rails and construction debris have remained abandoned on my property since my initial complaint on January 27, 2026 (after installers left unfinished on January 24), creating a trip hazard and potential liability. On February 18, 2026, a subcontractor performed minor work (electrical box, stickers, some part collection after my in-person complaint) and took photos for HDM Renewable Finance (PPA financier), but was not authorized or equipped to finish the install or remove rails. No response to my outreach attempts on February 26 and March 5, 2026 — total communication blackout for over 19 days. PG&E Status: PG&E confirmed on March 9, 2026 (Project #132 529 249) that NRG submitted the interconnection application in December 2025, but it remains pending solely due to lack of final building permit approval from the City of Stockton. The City permit is still issued/open with no final inspection requested. I am incurring ongoing PG&E costs due to the delay and non-production. I am withholding the final $10,620.34 until completion. I have filed formal complaints: CSLB solar complaint for abandonment under B&P §7107 CSLB #NA2025014567 BBB complaint submitted March 9, 2026. I request NRG: Remove all abandoned materials (rails/debris). Supply and install the required heat detector. Commission/turn on the system and submit for inspection/PTO. Reimburse excess PG&E bills since January 31, 2026 (estimated $200–$350/month). I am willing to mediate and hope for prompt resolution. Andrew Ramos Stockton, CA

Faulty, incomplete installation of Powerwall and months and months waiting for them to fix it. Terrible customer service with never-ending lies and broken promises. Stay away from this company. They will send you a bill quickly but take forever to finish their faulty work. The worst.