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Particulars
The entry for #1 Garage Door
#1 Garage Door repair OPTIONS! Easy, fast, no pressure, reliable, and safe garage door repair!🔴 Red – Urgent repairs (huge 4yr door-parts, 1yr electronics warranty.)🟡 Yellow – Worn parts (+2 yr warranty & 10% off)🟢 Green – Upgrades (+2 yr warranty & 10% off)Combine for up to a 5-8yr warranty & 20% off entire repair!#RoaringWithRepairOptions 🦁
Register summary for #1 Garage Door (number1garage.com): 160 published reviews, rated 4.8 out of 5 on average.
Alex from the Garage service came over, inspected my garage, and fixed the problem with no issues. Fast service, affordable service, and great customer service!
Filed by Johnny A.
Reply from #1 Garage Door· Oct 16, 2026
Johnny, thank you so much for the awesome review! We're happy to hear Alex was able to get your garage door issue taken care of quickly and provide you with a great experience along the way. We take pride in providing quality service at a fair price, and it's great to know we delivered! We'll be sure to pass your kind words along to Alex. Thank you for trusting #1 Garage Door with your garage door needs!
Filed
They sent me Corey Taylor tech he said…
They sent me Corey Taylor tech he said in his report to the warranty company. He just assume the garage door motor burned because of the power usage. It is a joke this company look like a scammer, the warranty company hired them to denial claims.
Filed by Firas
Reply from #1 Garage Door· Sep 28, 2026
Hi Firas,
We’re sorry to hear that you were dissatisfied with your experience. We do want to clarify that #1 Garage Door does not make coverage decisions and we are not compensated based on whether a warranty claim is approved or denied.
Our technician’s responsibility is to inspect the equipment, document the condition found at the time of service, and report those findings to the home warranty company. The warranty company then reviews that information and makes the final determination regarding coverage based on the terms of your policy.
We also take concerns regarding the accuracy of a technician’s diagnosis seriously. Management has reviewed the documentation from this visit, including the technician’s reported findings regarding the opener and electrical damage. We understand that you disagree with that diagnosis, but we have found no indication that information was intentionally misrepresented for the purpose of causing a denial.
We understand how frustrating it can be when a warranty claim does not receive the outcome you were expecting, and we appreciate the opportunity to clarify our role in the process.
Filed
Professional Tech Not Sceduling
When we finally Had an appointment for the service, the experience with Corey was professional. I cannot give scheduling and customer service a rating at this time, because it would not be favorable!
Filed by FMSCWC
Reply from #1 Garage Door· Sep 11, 2026
Thank you for taking the time to share your experience. We’re very glad to hear that Corey was professional and provided a positive service experience once he arrived.
We’re sorry, however, that the scheduling and communication leading up to your appointment did not meet expectations. We understand how frustrating it can be when getting an appointment scheduled becomes more difficult than it should be. Your feedback is important to us and helps us identify where we need to improve our customer experience.
Thank you for your patience and for giving our team the opportunity to assist with your garage door needs.
Filed
Everything went well and tech diagnosed…
Everything went well and tech diagnosed problem very quickly. Glad to have our garage door back in service. Tks!
Filed by Brenda G.
Reply from #1 Garage Door· Sep 11, 2026
Thank you so much, Brenda! We’re happy to hear everything went smoothly and that our technician was able to quickly diagnose the issue and get your garage door back in service. We truly appreciate you taking the time to share your experience and for choosing #1 Garage Door! ⭐️
Filed
Donovan was prompt
Donovan was prompt, identified the issue and repaired it quickly and professionally.
Filed by Tom J.
Reply from #1 Garage Door· Sep 4, 2026
Tom,
Thank you for the wonderful review! We’re glad Donovan arrived promptly, quickly identified the issue, and completed the repair professionally. We truly appreciate your business and will be sure to share your kind words with him!
Filed
CSR (Astrid, Josh) Scheduling failures
Though the representatives I spoke with on the phone (Astrid and Josh) were pleasant, the actual customer service and follow-through were extremely disappointing.
Over the course of 7 days, **#1 Garage Door cancelled or failed to show for TWO scheduled appointments**, both of which had been communicated and confirmed by text. Meanwhile, my garage door remained unusable due to a broken torsion spring.
After the second missed appointment, I called for the **third time** expecting the situation to be escalated and corrected. Instead, I was told the soonest available appointment was **another 9 days away**. That would mean potentially going **18 days with a broken garage door** because of their scheduling failures.
I specifically asked to speak with a manager or have the issue escalated. I was told that the additional 9-day wait was **the resolution management had approved** and that it was the best they could do.
I then asked whether they could contact the local service company directly and expedite the appointment given the two previous missed appointments. I was informed that the local company is actually **#1 Garage Door itself, not a subcontractor**—yet they still could not offer anything sooner.
To summarize: **two cancelled/no-show appointments over 7 days, followed by management approving another 9-day wait as their solution.**
I contacted another garage door service provider, explained the situation, and they were able to schedule service **for the very next day**.
Being friendly on the phone does not make up for repeatedly missing appointments and then expecting the customer to wait another 9 days for a problem the company failed twice to address.
**Based on this experience and especially the lack of meaningful customer service when things went wrong, I CANNOT RECOMMEND #1 Garage Door.**
Filed by Eric P.
Reply from #1 Garage Door· Aug 28, 2026
Eric, we sincerely apologize for the experience you had with our scheduling and the inconvenience this caused. Having two appointments cancelled or missed while your garage door remained unusable is not the level of service we expect to provide.
While Astrid and Josh did their best to assist you, we recognize that friendly communication does not make up for the lack of follow-through. After two unsuccessful appointments, we should have done a better job of escalating the situation and finding a more reasonable solution rather than asking you to wait another nine days.
We appreciate you bringing this to our attention. Your feedback is being taken seriously and will be reviewed with our scheduling and management teams so we can identify where the breakdown occurred and prevent similar situations moving forward.
We apologize again for the frustration and inconvenience this caused you.
— #1 Garage Door
Filed
Disappointing Experience and Poor Communication
I had a very frustrating experience with #1 Garage Door Company. A technician initially came out for one issue but then submitted a quote for additional work. My insurance claim was denied, and I spent considerable time going back and forth with the insurance company while the technician provided me with a direct quote.
Eventually, the insurance company agreed to provide a goodwill credit toward the repairs, and I was informed that the company was working on scheduling the work. After that, communication basically stopped. There were no follow-ups, no updates, and no proactive outreach from the company.
When I finally called to check on the status, I was told that the price had increased because additional parts were now needed. This was never clearly communicated beforehand and came as a complete surprise after I had already gone through the effort of resolving the insurance issues.
Overall, I found the process to be unprofessional, poorly managed, and lacking transparency. Better communication, follow-through, and honoring previously provided quotes would have gone a long way toward creating a positive customer experience. Unfortunately, I cannot recommend this company based on my experience.
Filed by Akramov N.
Reply from #1 Garage Door· Aug 24, 2026
Akramov, thank you for taking the time to share your feedback. We’re sorry to hear that the communication throughout your service experience did not meet expectations.
As a service provider working with home warranty companies, our responsibility is to diagnose the garage door system, document our findings, and submit that information to the warranty company. Coverage decisions, including denials or goodwill credits, are ultimately determined by the warranty provider.
We do understand your frustration regarding the lack of follow-up after the goodwill credit was discussed. Regardless of the warranty decision, we strive to keep our customers informed when there are changes to scheduling, repair requirements, or pricing.
If additional parts or repairs are identified as necessary to safely and properly complete the work, the scope and cost of the repair may change from an earlier estimate. However, those changes should be clearly communicated so the customer understands what changed and why before moving forward.
We appreciate your feedback and will use it as an opportunity to review our communication and follow-up processes. We would welcome the opportunity to review the specifics of your service history and provide any additional clarification that may be helpful.
Filed
Michael was awesome
Michael serviced our garage door in Longmont. He was very friendly, honest and knowledgeable. We will use and recommend their services in the future!
Filed by Elizabeth W.
Reply from #1 Garage Door· Jul 31, 2026
Hi Elizabeth,
Thank you for sharing your wonderful feedback! We’re so glad to hear that Michael provided you with such a great experience.
Friendly, honest, and knowledgeable service is exactly what we strive for at #1 Garage Door. We appreciate you recognizing Michael’s efforts to take care of your garage door needs and provide a service experience you can trust.
Thank you for choosing #1 Garage Door and for your recommendation. We look forward to helping you again in the future! 😊
