OCBuyBackReviews on record for ocbuyback.com

Reply from OCBuyBack· Aug 31, 2025

Hello, Thank you for sharing your feedback with us! When we receive orders, devices are separated from any packaging or accessories, then labeled and sent to inspection. Since accessories and packaging are not required to sell used devices, we kindly ask that they not be included. For this reason, we don’t keep them on file, and they will not be returned if a device is sent back. This policy is also noted on our FAQ page. We do our best to respond to all emails within 1 business day (please note we’re closed on weekends). If you have any other questions, we’re happy to help!

Reply from OCBuyBack· Aug 31, 2025

Hello, Thank you for sharing your feedback with us. Your device was tested using the Phone Check diagnostic system and then double-checked manually. Unfortunately, the GPS did not pass either test. Because of this, the device didn’t qualify for our Good Condition category, since functionality issues like this place it under the Broken Condition category on our website. I do see that your device was promptly returned, and I hope this helps clarify our inspection process and the reason it did not pass. If you have any questions at all, please don’t hesitate to reach out—we’ll be happy to help..