OhuhuReviews on record for ohuhu.com

Eine als neue bestellte Fahrradabdeckung ist mit Gebrauchsspuren und einem langen Riss geliefert worden.

They received my order on September 23rd. The money was deducted from my account on September 24th. Since then, the order status has simply remained as "Confirmed." I’ve written to customer service twice, but I only get a standard reply. It’s outrageous that the money is simply taken without any explanation as to why my order hasn't been packed yet. I asked for my money back.. nothing is happening.

I purchased a set of Ohuhu Oahu markers from Michaels Online, and 5 of them arrived completely dried out and defective straight out of the box. When I contacted Ohuhu support, they flatly refused to honor their 6-month manufacturer warranty. They are hiding behind a deceptive stipulation that their warranty only applies if you buy directly from their website, forcing the blame onto the retailer.Michaels Online cannot accept the return because the outer retail packaging was discarded before the internal manufacturing defect was discovered. Legacy brands like Crayola, Sharpie, Cricut, Faber-Castell, Prismacolor, and Winsor & Newton immediately stand behind their quality and mail individual replacements for defects. Ohuhu completely fails to meet basic industry standards.I bought this set specifically to test a new company and review the quality for my extensive network. Due to this completely unprofessional and insulting interaction, I will never purchase an Ohuhu product again. I will be actively giving my honest review to my family, friends, fellow artists, the homeschooling community, and the local arts and crafts community, warning them to stay far away from this brand. They would rather lose a lifetime customer and a massive network of bulk buyers over the cost of shipping five single markers.

This relates to the Canadian warehouse. We ordered a set but never received it. The tracking info. never changed from label created. We reached out to them and were told to just wait and check back in a few days. A week later, still no markers and no change in tracking info, so we reached out to Ohuhu again. They told us markers were lost in transit, and they couldn't send us a replacement, despite their website showing 30 in stock.

A new customer that won't be back. I ordered an item on pre-sale directly from the website because I wanted to support the company. I then discovered the exact same item was available through their official Amazon store for £3.01 less, with next-day delivery. I contacted customer service to ask about the price and delivery difference. They wouldn't offer a price match or any goodwill adjustment. Instead, I was told about reward points and eventually offered a 10% discount code for a future purchase. Unfortunately, if I'm going to purchase from Amazon in future, a discount code for the website is completely useless. It's disappointing that a company would rather lose a new customer over £3.01 than make a small gesture to resolve the issue. The order was eventually cancelled, but the whole experience has left a very poor impression. I won't be ordering directly from the website again.

6 days since order confirmation and the Ohuhu order is still not shipped... answer from customer service on my email from yesterday is hilarious. Pretentious company with no clue how to deal with international B2C shipping. Very disappointing stressful experience. My guess is, that the product is not in stock in the EU warehouse (if there even exists such a thing; very poor or close to 0 info) and that it has to come from somewhere else on the world. Since ordering I had numerous emails about their products, how many points I have gathered, how much discount etc etc etc.... The tracking from the Ohuhu order says "in transit". From the courier it says: Die Sendung wurde elektronisch angekündigt. Meaning that the courier has received the info, but not the order. Sad that so many of these online companies are clueless and not interested in actually doing their job. Just in it for the money grabbing ...

Great products, but abysmal customer service and a questionable company. They won't fix incorrect orders, resolve other problems, or offer a way to escalate issues for a resolution. They do not publish their phone number or disclose the names of any executives. This is a red flag. I've now reached out 4 times about receiving the wrong markers and issues with their cart system randomly adding items, deleting items, and changing Honolulu markers to Ohaho. For example, my cart might have a $95.00 total. AFTER I add another marker, the price could change to $86.00. In one case, I had 14 items in my cart, and the cart randomly jumped to 40 items. Because of this, I received an order with missing items and some Ohahu instead of Honolulu. This wasn't user error, as I created a spreadsheet with my shopping list and cross-referenced what was added, deleted, or changed as I added items. After two hours, I gave up and placed the order, knowing everything I ordered wouldn't be in my cart, and some of the items would be incorrect. I received incorrect items and contacted customer service. I told them I couldn't place a complete order because things kept disappearing from my cart. They responded and apologized, but didn't offer to send the products I ordered but didn't receive, or acknowledge that I couldn't place complete orders because the system kept deleting items. I reached out with a more direct email. I asked them to send the markers I didn't receive, mentioned my cart issue again, and asked if I could place an order by phone. I referenced I had 14 items in my cart, added 1 marker, and my item count jumped to 34. They responded and apologized but declined my request to order by phone, ignored my request to send my missing items & swap my Ohahu for Honolulu. I reached out again; they apologized and said they'd research my issues and get back to me. It's been 25 days, and I've not heard back. Because they don't provide a way to escalate issues, I decided to send another email to customer service and forward a copy to their business email. The business email is for resellers, but I thought I'd give it a shot, hoping someone outside of customer service would help or escalate. The bottom line is if you buy from them and they don't deliver you have no recourse. They generally have good reviews, but their bad reviews have increased in the last few months. A company that will not provide any means to reach a human being is suspect. If you place a $300 order, and customer service opts to ignore your emails, you have no recourse. I will update this review if or when I receive a response. Please note that others have sent 4 emails and haven't heard back.

This review is regarding the UK branch of Ohuhu. I returned a drawing pad, paying for the post myself, using royal mails tracking service. The item was delivered 3 days later. It’s been 4 weeks and still no refund. I’ve contacted customer services 3 times and they asked for proof of shipping, which I sent. I’m a professional artist and I will never buy their products again. I also have a huge following on my social media channels and I will start leaving very negative reviews on their products.