Ona HotelsReviews on record for onahotels.com

No internet as promised. Send mail sms and called the information but no answer AT ALL. Swimmingpool was seasonclosed: 30 gr and cloudless and no wind. Still closed from 14/9-. When entering hotel room there where no practical information. The food was hmm. The personal at the hotel was spanish talking and very poor English.

Extremely poor customer service from Ona Hotels. We have travelled to the Ona Mar Menor resort many times but in July were forced to cancel due to my wife’s pregnancy and extreme heat in the region. We tried to contact customer services through multiple email addresses and phone numbers to eventually be told there would be no date change or support to rebook for an alternative date, and no refund. Terribly disappointed considering my wife’s family have visited the resort for over 20 years and not the standard of customer service that we have become accustomed to from Ona Hotels

We stayed at the Ona Hotel at Las lomas. Dreadful experience when it came to our half board dinner. Very little food offered and what was, was awful. Outside of the hotel rooms were dirty and look like the pathway to rooms hadn’t been swept for years. We complained to reception but heard nothing and emailed head office several times but no reply. I think this is normal with Ona judging by what the staff say. Take your money but don’t give a care if you enjoyed your stay !! Very sad as customer service is key in the hospitality industry. Definitely think before you book and read the reviews !! X

Have been timeshare owners for 36 years at PBC in playa de las Americas. Ona have taken our apartment because it’s worth more to them to rent out at Christmas/new year than our maintenance.cost. It’s disgusting how owners are being treated. We have 22 other members of our family fortunate enough to still have their apartments but this means we will have to have Christmas and new year away from them. Shouldn’t be allowed, the management should be ashamed of themselves

Clearly incompetent tourist apartment company. Terrible marketing leading to no conversion to rentals.

Pearly grey in Tenerife had been our home from home for the last 15 years and we are owners that used to be a timeshare. Since the hotel had been taken over by Ona I believe it has gone down hill. The original staff like the night porter, Tracey on reception, Ruth, Margaret Louis and Victor were great as usual and a credit to Ona. The apartments weren’t cleaned properly, the hallways were not clean and feel the cleaning staff were not the usual happy friendly staff like before. The food was very limited and both drink and food were so expensive we hardly ate or drank there. We used to love to support Pearly but now we have 3 years left on our fractions and we won’t be eating and drinking there which is such a shame. You were never aloud to go to the bar with no top on but our guys got told to go and put tops on but the French and Spanish got served. It used to be all owners and you would know people when you got there but now it feels like it’s changed for the worse.

Reservamos en uno de sus apartamentos en Cambrils y fue horroroso, suelo sucio, sabanas con manchas de sangre y otros. La puerta de entrada no tenia como cerrarse por dentro solo un pomo. El balcón si le ponias un tope de seguridad no cerraba bien. A todo esto nos pusimos en contacto con ellos y no hubo maneras que entraran en razón y no nos quisieron devolver el dinero. Y en ningun momento se nos ofreció cambio de ubicación solo cambio de sabanas. No lo recomiendo en absoluto!!!

This is related to Ona Palmira Paguera in Palma de Mallorca. During by booking in April it was requested the full payment, when I arrived in July the check in took one hour, due to bad system and they couldn't find the payment, so they request to pay again to be able to release the room as it was late, and the manager Daniel would solve this after. It has been almost one month now from the trip and the issue still not solved, they don't give any more information when this will be solved and it is really disappointing.