OnewindoutdoorsReviews on record for onewindoutdoors.com

Was gonna purchase a hammock but after reading the negative reviews and them all being the same, making the return and getting a refund back almost impossible. Doesn't seem like money back guarantee no hassle to me. Sounds shady business practices. No thank you will look somewhere else.

Abosluteley discraceful service. EDIT: The payment for both failed purchases have now been withdrawn from my bank account, no refund as promised.. this is straight up scam.. Tried placing an order TWICE, and got cancelled both times. I contacted customer service which told me my order was a "High risk" order and therefore cancelled it? They then asked me to send them a picture of me holding up my credit card next to my face to ensure i was a real person... what in the world is this kind of demand??? Absolutely worst and most fishy company i've come across.... STAY AWAY!

I have been trying to contact Onewind Outdoors about my recent order, in which a product was missing. I have sent several emails, made two calls, left one voicemail, and posted a Facebook comment, which, unsurprisingly, was deleted. All attempts to contact Onewind for a resolution have gone ignored. Incredibly disappointed given the amount of positive reviews for this company. I am normally a reasonable customer, and any communication - even with bad news - would be better than no communication whatsoever. 4/27/26 Update to my initial Onewind Outdoors review: After numerous attempts to reach the company, I finally received a response via the chat function on their website. In fact, my husband received a response about my order before I did. The representative who responded to me let me know they were unable to respond due to weekend limitations; however, my initial communication efforts started on a Wednesday. The representative arranged for the missing underquilt to be reshipped, and tracking details would be shared as soon as it shipped. They offered a 20% discount on my next order as an apology and politely asked me to update my reviews. Unsurprisingly, I never received a shipping update, but my husband did. Regarding the quality of the underquilt/quilt product, he liked it, but will need to adjust the middle to make it longer. I am adjusting my one-star review to two stars based on his review of the products' quality. As I stated in my reply email to Onewind, I completely understand that operating a business must be challenging right now, given *waves hands around* everything going on economically and otherwise, staffing must be difficult, etc. But a brief acknowledgment of my initial email sent on Wednesday, April 8, would have been more than sufficient. When a promise of a 24-hour response is promoted on their website, a 100-business-hour response is unacceptable.

Be extreeeemly patient, very slow delivery. Been waiting two weeks, still no hammock

Items arrived damaged, which looked like the package had been slashed with a knife. Considering the cut was on the inside fold of the package it would indicate that this was done before it left Onewind. Customer service are a nightmare to deal with, and when they finally agreed to send replacements for the parts that were damaged, they sent different items claiming that they could not supply the items separately. Basically, I did nit get what I paid for or ordered. On contacting them, I was told I have to pay for the return of the items damaged by them. So be aware that, although this company makes good stuff, when things go wrong, they are unwilling to recognise their responsibilities. Customer service is full of false promises, and you will just lose money.

I've finally been able to put my hamac system to the test. Catch under thunder, hail and rain the tarp worked like a charm, kept me and my stuff totally dry, while the underquilt kept the place warm. Thumbs up to Onewind for making reliable and affordable products.

I love my Onewind products. I first bought the Billow Ultralight Hammock Tarp Shelter to use with another brand hammock. I loved the tarp so much, I bought the Northers 11' Zipper Double-Layer Camping Hammock and lots of accessories. I have used the tarp many times year round and love the protection it provides. I have used the hammock once for winter camping. It makes hanging life so comfortable. Awesome quality. Awesome comfort.

Amazing hammock,tarp and perfect customer service