On Site CompaniesReviews on record for onsiteco.com

Sink filled up very quickly emergency call was never returned

I've, unfortunately, been required to use On-Site for years now. While their webpage to input potential renter information for screening purposes is easy to navigate, the actual screening process is terrible. We get the criminal and credit reports instantly, which is fine, the issue is the way they do, or don't rather, the rental verifications. It's ridiculous that we pay them for information that is essentially public record here in Washington State and 80% of the time, we have to do our own rental verifications because the staff at On-Site is either exceptionally lazy, or been instructed to close screenings after one(1) attempt at contacting an applicants previous rental/landlords. I've got multiple screening reports where they close the applicant out with a denial status because they couldn't reach the landlord. The time-stamps are all within minutes of each other. For example, one recent application, the On-Site employee tried to contact a landlord, didn't get an answer and within TWO(2) minutes of their very first attempt to contact said landlord, they close the file with a denial recommendation because they "couldn't reach the landlord." Another example from this morning in-fact, On-Site called us and said they needed a better phone number for an applicant's previous rental, but we called the very same number provided to On-site and got in touch immediately with the property. We end up doing MORE work because of how ineffective On-Site is at doing rental verifications, and we pay them. Crazy.

I rang the Scottish power electric company for advice on my electricity usage and meter. I spoke with a gentleman named Martin. Martin was amazing over the phone. Answered all of my questions thoroughly, offered additional help and advice, did all he could to support me and my queries. I understood all he said and when I was unsure he was happy to repeat himself. He retains a lot of knowledge and experience and this certainly reflects in his work and the call I had with him. I have not spoken to somebody as confident, thorough and knows what they are doing as much as Martin does. I personally don’t like phone calls either. He understood this and helped me through all of my queries making me feel at ease. Such a wonderful man who is absolutely fantastic at his job. I want my feedback to be noticed as he deserves a medal for his knowledge in his job. So much better and thorough than anybody else I have spoken to within the company or any other company for that matter! Thank you very much Martin!

Prompt and timely reply of support service

I called to schedule for the first time, and it was seamless thanks to Deon. He was extemely curteous, knowledgeable, and professional.

Day late and never got my $50 Credit i was Promises.

Always on time. never leaves a mess in the street. and you can't beat their prices!

You took advantage of my request in a very quick manner.