OolactiveReviews on record for oolactive.com

Schnelle Lieferung und sofortige Hilfestellung bei Anfragen. Kann ich nur weiterempfehlen!!!

Terrible service. I ordered my e scooter on the 26th of February, and due to Oolactive's incompetency, they shipped it with the wrong freighting. That means the packet was legally overweight, and sent back to Poland where they ship from, because they're cheap. Support is very unclear in communications AND unresponsive. I'm sure the package will arrive eventually, but even so, this is my first and last order with Oolactive ever. I highly recommend you do not trust these people for your critical need shipments. Update: Refund was issued, but the company also requested a specific star rating in exchange for resolution, which I do not consider appropriate. Shows you they prefer score recovery over fixing the process that caused this issue.

They were responsive, professional, and very helpful throughout the troubleshooting process. Thanks to their guidance, the issue was resolved successfully. Highly appreciated — great customer service!

Kupio sam scooter i isporučen je krivi model. Na moj zahtjev za zmijenom korisnička podrška je reagirala vrlo brzo i organizirala povrat i isporuku naručenog scootera. Odgovarali su na svaki upit mailom vrlo brzo. Sve pohvale za korisničku podršku.

I cannot recommend OOLACTIVE highly enough. About a year ago, when my e-bike started having issues under warranty, I initially thought it was the battery and reached out for a quick replacement. Because of my mobility challenges, they were ready to send a replacement immediately without requiring me to send the old one. Before they shipped it, I contacted them again and explained that I didn’t think it was the battery after all. I shared photos and asked for advice on fixing the bike. They not only provided helpful guidance, but also sent complimentary connector pieces. With their support, a friend was able to fix my bike, restoring its functionality. I am incredibly grateful for their kindness, support, and willingness to go above and beyond. By contrast, the company where I originally bought the bike was unhelpful and dismissive when I had issues with the original battery. In hindsight, I probably wouldn’t have needed to even consider a replacement battery if they had offered the same level of care. Thanks to OOLACTIVE, I have my mobility and independence back. Their service truly made a life-changing difference, and I cannot thank them enough.

Ich habe mir bei OOLACTIVE 2 Stk. E-Scooter mit Sitz gekauft, diese wurden sehr schnell geliefert. Die Scooter waren sehr gut verpackt und der Zusammenbau war einfach. Wir sind mit den E-Scootern sehr zufrieden und es macht richtig Spaß damit zu fahren. Um in Österreich damit auf der Straße fahren zu dürfen musste ich Reflektoren anbringen, vorne weiß, hinten rot und seitlich orange, wie beim Fahrrad.

im really happy since i got a refund on a item i bought!

Sehr gute Erfahrung gemacht,absolut empfehlenswert