OpenLoop HealthReviews on record for openloophealth.com

Be very careful with OpenLoop, MEDVi uses them to fill prescriptions and I was ripped off, its a scam. They approved me for Semaglutide and charged my credit card and then refused to fill my prescription. They demanded a video conference, lab test, etc. So I just cancelled my order and then they said I didn't qualify for a refund, even though I received nothing! I'm disputing the charge with my credit card company now and just ordered from another more honest & reliable company (Sunlight), even though it cost more. Do not give OpenLoop (MEDVi) your credit card number, they will charge you with no guarantee of shipping anything, and they won't refund your money, so your essentially paying for NOTHING.. Extremely disappointing.

I’d give it a zero if I could. Beware of this company. They charge $400/month for a subscription and offer little. Customer service won’t work with me.

I would leave zero stars if I could. If you feel like you no longer need the service, this company will continue to charge you $400/month after repeated requests to cancel. They will tell you that you never requested cancellation and say that you have to do something different to cancel each time you call. I stopped receiving medication and last spoke with a physician in June of this year. They have since charged me $1,600 and are refusing to refund any of it despite there being no services provided. Go with a different company! They are not trustworthy.

Misha was available to answer any questions and all questions. Helped professionally to move forward to get the situation resolved

Site is easy to utilize.

Confirmed cancellation, charged again a month later, refund refused I requested cancellation on June 16 and received written confirmation the same day that my request was received and escalated to their "Patient Advocate Team." No further action was described as needed on my end. On July 10, nearly a month later, they charged my card $159.90 anyway. When I disputed it, I got three different explanations in three separate emails. First, that my cancellation was being handled. Then, that I'd failed to click a separate "confirmation link" to finalize it, a step never mentioned in the original confirmation. The email explaining this even got its own dates wrong, claiming the link was sent a day before the email that actually contains it exists. To stop billing a second time, I was required to check a box stating I understood I would not receive a refund, just to complete a routine cancellation. I'm not the only one. A search of this company's BBB and Trustpilot history shows the same pattern repeated across other customers: confirmed cancellations followed by continued billing, and refunds refused on shifting technicalities. If you're considering this service, get everything in writing, take screenshots of every confirmation screen, and review your statement closely after any cancellation. Don't assume a confirmation email means the billing actually stops.

I bought 1 month of trizepatide only , today , they charged me without my consent $399 , for what? I never want a refil nor I signed up for automatic withdrawal! I bought one time a month ago , paid , the medication didn’t work , and now , a month later , they charge me again without my consent or approval, this is theft! They took my money without permission, I didn’t receive anything this month , and the medication that I bought 1 month ago is garbage, placebo! Better return my money, or else!

I’ve had a great experience with Clays. The staff is professional, friendly, and genuinely care about my needs. Communication is clear, and I feel well-supported throughout the entire process.