OriginalpaintbydiamondReviews on record for originalpaintbydiamond.com

The following are reasons to steer clear from ordering from this company: 1) The items were outrageously expensive for what I received. 2) The actual items looked nothing like the picture in the description. 3) Took over a month to receive the items. 4) Ran out of colors in a previous kit I attempted. 5) Customer service is not responsive at all. I have sent at least 3 emails requesting assistance to return the items for a refund with no success.

I accidentally ordered a duplicate painting. They ignore my emails requesting to return it even though their policy says they will help you with returns. They also claimed to have shipped it out within days of my order but a month later, they finally shipped it. Basically, terrible customer service. DON'T BUY FROM THEM!!

Do not buy from this company. Prices are outrageous! I ordered two items. They were shipped on 4/3/25 supposedly, but got lost in the mail. They supposedly shipped a replacement on 4/30. I don’t ever expect to get the product!

Did receive my diamond painting of the Titanic was short on drills to complete painting. After 130 hours Of work requested extra drills received the same response Like You're taking a risk with your money if you deal with this company. Everybody else have which is nothing.

There is absolutely no communication after they confirm order. It has been over a month since my order was placed and payment made. I have attempted communication via email, to which I receive a robo response that they will get back to me (never do) phone contact is a stumbling voicemail saying issues are resolved via email. Avoid this outfit like the plague as they apparently do not ship products and do not provide customer service.

There is no way to contact the company. No one answers the phone. The phone message refers you to email. Nobody responds to email. I purchased three kits from this company. I am just finishing the first one and short some drills. No way to get replacements. Shop with another company.

I've completed one of their kits and ordered four more. Beware: when they have a sale, they do not list a date and may not honor their sales. I ordered on a 35% off plus 50% on everything in the "store." When I placed the order, it only registered 35%. I emailed immediately to ask about it. They promise a response within 2 business days. They did not respond, even after 10 emails in as many days. Beware: the phone number they give under Customer Satisfaction gives only a message that they don't respond to calls, just emails. I've never heard from them. I got the kits, but not the full discounts. The dots seems to vary in size regularly, but otherwise is a decent quality. Not as high as other companies though.

Same experience as many others. Placed order 12/21. No email confirmation or order number. No shipment received. Stay away. Scam!