Paradise ExteriorsReviews on record for paradiseexteriors.com

DO NOT TRUST THIS COMPANY! Please believe me when I tell you to avoid this company at all costs. I had windows installed with them in 2020. Everything seemed ok at the time, until I have recently discovered, after a lot of testing, that the installed double window in the front of my home has been leaking down the side of the window framing for the last six years. When the rain hits the window pain and runs down into the track the water funnels directly into my CBC and makes its way into my interior wall. Due to it only presenting a problem when the rain is hard enough to hit the window pain, as I have a slight overhead over the window, it has gone undetected for all these years. I had no clue until my baseboards began to peel away and the drywall became soft in the area. In order to plug the leak the windows need to be disassembled as the water seeps in underneath the install. I have no way to fix it myself. Frustrating but at least I can call them and speak to them regarding their "Lifetime Warranty" that comes with the windows. Wouldn't you know, the warranty doesn't cover the window installation because it occurred 6 years ago, but they can come out for $600 to assess the windows that were incorrectly installed. They offered no other solution or help in the matter. I am disgusted with this company and read some negative reviews prior to going with them but figured it was just a few bad apples, big regret. Please take my advice and find a better company that has integrity and values their customers. These people do not. And if you do make the mistake to call them do not fall for their lame sales pitch where they will throw you some large initial quote but will be willing to "talk to their manager" to work with you on a better price. Its all BS and a scam. That should have been my first sign that this place has no values.

On September 16, 2025, I met with a Paradise Exteriors sales representative who first quoted me $113,000 for window and door replacement. After a few “calls with the owner,” the price was lowered to $82,000 on the condition that I sign the contract and pay a $5,000 deposit that same evening. I was assured that under Florida law, I would have three business days to cancel without penalty. The following day, I emailed the sales representative to cancel. On the morning of September 19th, within the three-day cancellation window—I hand-delivered the signed Notice of Cancellation to their office. Mark Hildreth, Vice President of Operations, signed and misdated the document for September 20 instead of September 19, which would have made it appear I missed the deadline. When I later checked the form in my car, I noticed the incorrect date. I immediately returned to the office, where an employee tried to white out the error; I insisted on a new signature and correct date. Despite complying fully with Florida Statute §501.025, which requires refunds within ten business days of cancellation, Paradise Exteriors failed to return my $5,000 deposit. When I called, they said it was in review and they actually have 14 days. I reached out to the sales rep and asked to investigate it , I spoke to an employee at a booth they had set up and had him send a strong message back to the owner. None of that helped me get my deposit back, until October 15, 2025—more than three weeks later—I had an attorney send a certified letter. Only then did the owner personally call and hand-deliver the refund that evening. Based on my research, this appears to be a recurring practice. Public complaints show other consumers waiting for refunds after cancellations. Paradise Exteriors currently has 37 BBB complaints in the past three years.

Paradise installed 6 cat5 hurricane doors for us. They provided a fair price then matched a lower price within the 10 day period provided. There were a few install problems - a door knob and water on a threshold which created concerns. I got little satisfaction from the individual set out for the company inspection and called Eric immediately. Eric came out to appraise what I was taking about. He then sent out Sergio Del Solar to address all my issues and to complete the molding screw covering. Sergio was fantastic. He took his time to understand what my issues were and rectified each one. Then provided alternatives for me to choose from to cover the molding screws. Sergio’s work was impeccable- he is a true craftsman who takes pride in his work. I feel Paradise provided quality doors at a more than fair price and thanks to Sergio - to my install expectations

Very disrespectful people, they don’t care about their clients, they ignore the the clients questions and concerns, overpriced the project plus bad service is a red flag for contacting this people.

I never got to experience an install. this company sold me on a product then tried to switch me to something else via an email order acceptance without showing it to me. Upon insistence, sales person came back with product which did not meet my needs. I rejected. Since that time, production manager has not once gotten back to me when he has promised; has had me chase him, and they have seemingly no solution; nor have they offered to return my significant deposit. I am now uncomfortable working with a company that does nothing that they say they will do. Buyers beware. I am going to report them to the Village of Wellington. My husband works for the city manager.

I am absolutely thrilled with the new hurricane impact windows and doors installed in my home by Paradise Exteriors! From start to finish, the entire experience was nothing shy of exceptional. The installation process was incredibly smooth with super-fast turnaround. The level of professionalism from team Paradise was evident in every aspect—from the initial consultation to the final touches. What truly stood out was the top-notch customer service. The staff was knowledgeable, friendly and attentive; making sure all my questions were answered and that I was completely comfortable with the choices I made. The pricing was both fair and competitive; especially considering the high quality of products used and the superior service provided. I couldn’t be happier with how everything turned out. My home feels much more secure and looks fantastic! If you seek high end hurricane impact windows and doors, it is with great pleausre that I highly recommend Paradise Exteriors!

Nestor was my installer for our hurricane windows and he did an excellent job. Very knowledgeable and courteous. I would recommend Paradise Exteriors to anyone.

What an amazing experience. My windows and doors were installed in just a couple months. Thank you to everyone in the office for making the project go smooth. And thanks to Nestor for such a wonderful installation