Paramount Van LinesReviews on record for paramountvanlines.com

This company Paramount Van Lines completely ripped me off, avoid them at all cost. We signed a contract to move crates, they knew the exact dimensions a month in a half in advance and the called me the night before pick-up of the crates and said the price went from $6400 to $11,500, I told them know way you had all the correct info and this felt like a scam and it was. They got away with my $1700 deposit and I couldn't get it back without a major fight. CROOKS!

Absolutely horrendous! RUN Far away! Paramount is disgusting. They lie, they steal and the owner is the biggest scum bag of all. He ignores all the calls and makes his employees send non disclosure agreements when they mess up a customers move big time. My dear friend hired paramount and was moved by them in November. She paid over $6k to paramount just in a deposit, who gave her move to another company. Well the other company came and got her stuff, drove to a random house and literally dumped her stuff all over this random persons yard. We had been calling for months asking where the delivery was when paramount said they had lost track of the shipment and didn’t know who had it. They made us send them copies of paperwork and checks so they could track down who had it. Because they had an unlicensed fake company pick up our stuff. The paperwork had fake DOT numbers on it, and they cashed all the checks and just left our stuff to rot. They finally brought us 1/4 of our items which were completely destroyed. They offered no apology. Blamed it all on the crew who picked it up, but they’re the ones who hired them! And they had collected over $11k from us at that point that they never returned and never allowed us to file a claim for any of the damages. Almost 4 months of waiting, every possession my family owned completely destroyed, no apology and we paid them for this literal torture. The best part was the owner demanding we sign a non disclosure agreement, which we said absolutely not, stay away from paramount, fast van lines, supreme moving and storage, the guy there named Nolan, Brandon, Ryan, Daniel and Jessica. I will not stay quiet about this disgraceful company any longer

I been texting and emailing with no reply, i had 3 days to legally cancel there services, I did it 2 days later, they took $1949.92 I asked for a resolution and my money back, no reply, the bank is refunding the money, but please do not use this company, do your research, I usually do, but was sweet talked by a young man and lady, don't fall for the scam

WARNING – PLEASE READ BEFORE HIRING PARAMOUNT VAN LINES ⚠️ I have never written an online review in my life, but I feel obligated to share our experience to protect others. My wife and I hired Paramount Van Lines believing they were a reputable moving company. We paid a $2,600 deposit for our household move pursuant to our written agreement. Without our knowledge or consent, Paramount brokered our move to another company, Backup Movers, just days before the scheduled pickup. Backup Movers picked up our household goods and, under the terms of the contract, agreed to deliver them on a scheduled delivery date. That delivery never occurred. Our belongings were more than two months late and were never delivered at all. Backup Movers stopped responding to calls, messages, and emails. When we contacted Paramount Van Lines for assistance, as required under the agreement, they failed to intervene or provide any meaningful support and instead repeatedly gave us the runaround. As a result, my family spent Christmas without our furniture or personal belongings. With the assistance of federal and local law enforcement, we were eventually able to locate and recover our property. Our household goods had been stored in a facility for over two months with no delivery scheduled or attempted, despite the contractual obligation to complete the move. Despite Paramount Van Lines’ failure to perform the services outlined in the contract, they refused to refund our $2,600 deposit. We are currently working with multiple law enforcement agencies and the Attorney General’s office regarding this matter. Please take this warning seriously and conduct thorough research before hiring this company. Based on our experience and Paramount Van Lines’ failure to honor its contractual obligations, I strongly recommend avoiding this company. Update Regarding Paramount Van Lines This is an update regarding my ongoing situation with Paramount Van Lines. As of this posting, the company has not made any attempt to contact me or resolve this matter. Unfortunately, companies operating in this manner often do not take consumer complaints seriously until formal action is taken. For that reason, I am outlining the steps I have taken—and recommend others take—if they experience a similar situation and are unsure how to proceed. Recommended Actions for Consumers 1. Contact your local police department File a report for fraud and stolen property. 2. Contact the Federal Motor Carrier Safety Administration (FMCSA) File a formal complaint. Phone: 1-888-368-7238 Below are the Codes of Federal Regulations that were violated in my case. Circumstances may vary for others. 1. 49 C.F.R. § 371.7(a) NCCDB Checkbox: ☑ Broker failed to disclose broker status 2. 49 C.F.R. § 375.401(a) NCCDB Checkboxes: ☑ Mover misrepresented services or role ☑ Deceptive business practices 3. 49 C.F.R. § 375.703 NCCDB Checkboxes: ☑ Failure to deliver shipment ☑ Failure to perform agreed services 4. 49 C.F.R. § 375.130 NCCDB Checkboxes: ☑ Failure to act in good faith ☑ Failure to communicate shipment status 5. 49 C.F.R. § 375.130 NCCDB Checkboxes: ☑ Failure to act in good faith ☑ Failure to communicate shipment status 6. 49 C.F.R. § 375.701(a) NCCDB Checkboxes: ☑ Loss of household goods ☑ Failure to assume responsibility for loss 3. Contact the Better Business Bureau (BBB) Phone: 14076213300 4. Contact the Federal Trade Commission (FTC) Report fraud through the website Or by phone: Phone: 877-382-4357 5. File a complaint with United States Moving Protection 6. File a Small Claims Case (Florida) Visit: Clerk of the Circuit Court & Comptroller, Palm Beach County Search for Self Service and locate “Form 46” (Small Claims). Once completed, upload the form through the Florida Courts E-Filing

AVOID AT ALL COSTS! The company is a broker that lures you in with very low estimate and makes you sign a waiver of visual inspection. The contractor company arrives very late in the day and recalculates the price tripling it. At that point you are forced to go with it because all your stuff is packed and you have no other solutions but rely on these movers. Then, it gets worse after that. Your information including your names, phone numbers, case numbers, etc shared with some scammers that present yourself as Paramount Vans representatives and offer their help to fix things. They pretend to give you a discount and lure you into paying some fees through app such as Zelle or Apple Cash. They will tell you that your moving truck is on its way and as soon as you pay those fees, it will be pulling in your driveway. It’s all a scam and no truck comes after you pay. My parents still waiting for their stuff. It has been a week after assigned delivery date. Avoid these criminals at all cost! Safe your sanity and money.

Avoid this company at all costs — worst moving experience ever. I booked an interstate move through Paramount Van Lines who say they are carrier but broker, and it was a complete disaster from start to finish. What they promised and what actually happened were two completely different things. • Unprofessional Movers: The moving crew they sent was late, careless, and did not speak English. Items were packed haphazardly, fragile items were tossed in with no protection, and boxes were crushed poorly taped. The boxes came out of the truck upside down. More of my items are ruined rather than intact. The majority of the furniture arrived damaged or broken. I am not exaggerating when I say all of my items were scratched, dented, irreparable, and/or irreplaceable. • Terrible Packing: Nothing was labeled. They used random boxes and materials and left a huge mess behind. They didn’t bring proper supplies, despite being told in advance what we needed. Fragile items were not wrapped but non fragile items such as paper towels were wrapped. They did not pack my drawers for 3 big dressers and ruined the dressers and all of the contents. • Bait-and-Switch Pricing: I was quoted one price, then charged much more and left with no alternative options. This broker intentionally underquoted the amount of space to get us to sign the contract then at final inventory, after the 72-hour period during the nonrefundable period, they doubled the price. Once they changed the estimate, I had no choice but to pay. • Delays and Poor Communication: My delivery window came and went with no one showing up on the scheduled packing date. I was given different excuses every time I called. • No Accountability: When I complained, both the broker and the moving company blamed each other. Neither would take responsibility for the poor service and damages. I trusted them with my belongings during a major life move, and they completely failed. Save yourself the stress, money, and heartbreak — do your research and choose a reputable moving company, not a shady broker like this one

ALL MY FAMILY AND HOUSE BELONGING HAS BEEN STOLEN BY THIS COMPANY!!!!!!!! WE ARE LIVING A CATASTOPHIC MOVE BECAUSE OF PARAMOUNT VAN LINES COMPANY AND IT UKRANIAN CARRIER NAMED ALEX AND THE BROOCKER. WE ARE LIVING A NIGHTMARE BECAUSE WE LOST ALL OUR FURNITURES, MY HUSBAND PHD NOTES AND OFFICIAL CERTIFICATES AND BOOKS, MY DAUGHTER DOLLHOUSE AND BOOKSHELVES, OUR $500 BBQ, OUR $2K ELLIPTICAL,OUR BRAND NEW LEATHER COUCHES, OUR TV, ALL OUR CLOTHES. MY 7 SUITCASES THAT I PREPARED TO GO OVERSEAS TO VISIT MY PARENTS WITH A LOT OF VALUABLE PRESENTS.... WHY???? YOU TOOK $13K TO STOLE OUR BELONGINGS??? The carrier sent his movers at 7:30 p.m on May 31, 2025. After that they came back at 8:00 a.m on June 1st, 2025 to pick up our whole belongings in our house in Lenexa, Kansas to Orlando, Florida. They started by wrapping some stuff and dissasembling my husband L shape desk, one of them had broken the $1K desk. My husband started to be very frustrated and stressed out about what is happening. We felt what happening is totally wrong. Because we passed before by a move from Canada to US. The track was 26 square feet. The U-Haul truck that they came with it to pick up our belongings was full. My husband asked the carrier named Alex to give him paper sheet certify the stuff they movers will carry, but his refused. We asked about the delivery date many times by calling the broocker and the carrier and every time they were giving us a wrong date and no one showed up. On June 18th, 2025 at 7:45 p.m, movers from this company came after giving us a notification for the drop off, and we found our self in front of catastrophe. They asked us to give them the rest of the money. Otherwise they refused to give us our belongings. When we gave them the rest of the amount, we found that the movers did not bring the 3/4 of our whole belongings. The company and the carrier who took all our belongings on June 1st in Kansas to Florida for our whole house had stolen ALL OUR BELONGINGS!!! BE CAREFULL PEOPLE BEFORE YOU SIGN WITH THEM ANY MOVING CONTRACT!!!

Use caution when hiring Paramount Van Lines. I had a very mixed experience. One of the positive aspects was that Van Mount stepped in at the last minute when another mover cancelled, which I appreciated during a stressful time. However, the rest of the experience was frustrating. I received a binding estimate based on my exact inventory, but on the day of pickup, the movers demanded an extra $1,115.12—despite no changes to what was agreed. No new estimate was issued, which is a clear violation of federal moving regulations. Customer service gave vague updates, saying the delivery was delayed due to “truck issues and multiple stops.” But the driver later confirmed that my items were just sitting in a Chicago warehouse and were loaded only three days before delivery with no other stops. They used a smaller truck during pickup, which exaggerated how much space my items were taking. During delivery, they came with a larger truck, clearly showing that the volume was much less than what I was charged for. Once the sales rep received the deposit, their tone and responsiveness changed drastically. Communication became poor, and I felt completely on my own. I have already filed a formal complaint with the Department of Transportation for these issues. Be very cautious before trusting this company with your move.