CWILL Order TrackingReviews on record for parcelpanel.com

Reply from CWILL Order Tracking· Dec 23, 2024

Hi Laura, Thank you for sharing your experience with us. We’re sorry to hear about the difficulty you encountered while trying to retrieve the information you needed. To ensure we resolve this for you, could you please provide more details about the specific tracking issue you were facing? Any additional context, such as the tracking number or order details, carrier name would greatly help us investigate the situation and identify any potential improvements we can make. We’ve assigned a dedicated expert to assist you further. Please feel free to reach out directly at [email protected] with the relevant details, and we’ll do our best to resolve the issue promptly. We value your feedback and are committed to improving your experience. Thank you for allowing us the opportunity to assist you. Best regards, ParcelPanel Team

Reply from CWILL Order Tracking· Aug 5, 2024

Hi there, Thank you for your feedback. Firstly, we would like to clarify that we are a parcel tracking software, not a shipping or delivery application. We do not handle the actual shipping process. Our role is to provide tracking information based on the tracking numbers shared by merchants. For issues related to the delivery of your package from Zanara, we recommend reaching out to the merchant or the courier service directly. They will be able to offer the most accurate assistance regarding your shipment. We apologize for any inconvenience and appreciate your understanding. Best regards, ParcelPanel team

Reply from CWILL Order Tracking· Jan 10, 2024

Hi Sahil, thank you for your feedback. We understand that any store might have some canceled, failed, and fake orders for testing purposes, so our solution didn't meet your expectations. In this case, you should have contacted our customer service team immediately after realizing the issue so that we could help resolve it quickly. Admittedly, the order calculation issue is somewhat due to how we use the Shopify Order Tracking API. That's because ParcelPanel's development team strives to ensure real-time order synchronization. ParcelPanel Order Tracking has many advantages over other Shopify order tracking apps because: ① "1 order = 1 quota" - This is extremely cost-effective if you have many split shipments — no matter how many shipments you have in 1 order, only 1 quota will be consumed. ② Additionally, our app can exclude orders that don't require shipping. This is especially helpful if you sell virtual products or your customer chooses the in-store pickup option. ③ Immediately after installing our app, you can find all your Shopify orders in the past 30 days in the "Orders" section. From this moment, order tracking has started. We provide this service for free to allow your customers to start tracking their orders in your store as soon as possible. More importantly, not a single quota has been consumed. If the quota consumption issue is bothering you, we can provide custom solutions to you. Remember that our customer service team is available 24/7 for further assistance.