Paw.comReviews on record for paw.com

Reply from Paw.com· Oct 23, 2026

With sincere thanks from the Paw.Com Team

Reply from Paw.com· Oct 23, 2026

Hello Christian, Thank you for your honest feedback. We completely understand your frustration, and we’re truly sorry that this experience left you feeling that your concerns were not properly acknowledged. Our support team has been in touch with you to clarify the timeline. That said, we understand that having to wait for an update and ultimately place a new order was frustrating and inconvenient. We also appreciate your feedback regarding the 20% discount. Our intention was to offer it as a gesture of goodwill, but we understand that it did not feel meaningful given the circumstances. We sincerely apologize for the disappointment and inconvenience this situation has caused. We truly appreciate you bringing this to our attention, and we’ll take your feedback seriously as we continue working to improve our service and customer experience. Thank you for your patience and understanding. If you have any questions or require further assistance, please don't hesitate to contact us at [email protected]. We're always happy to help.

Reply from Paw.com· Oct 23, 2026

This is great to hear. Paw.Com appreciates you!

Reply from Paw.com· Oct 23, 2026

Thank you from the Paw.com Team

Reply from Paw.com· Oct 23, 2026

Paw-Some ! Thank you !

Reply from Paw.com· Oct 1, 2026

Hi Karen , thanks for letting us know, and we're sorry your throws didn't match! Dye lots can vary slightly, but should not be more than a subtle shade. It appears that yours was off by more than it should be. We've reached out to you directly to make this right as quickly as possible and are working with our manufacturer to find and fix the cause.