PayfastReviews on record for payfast.io

⭐ 1/5 Extremely Disgusting Poor service and a completely unacceptable refund experience. Since PayFast changed its refund process/system, we have experienced ongoing difficulties processing customer refunds properly and efficiently. Despite raising these issues with PayFast, we are still dealing with refunds that are delayed or not returned to customers as expected. The delay resulted in the customer posting a 1-star review against our business. This is extremely frustrating. We process the original payment through PayFast, follow the required refund procedure, and then our company is left to deal with an unhappy customer and reputational damage while waiting for PayFast to resolve the payment-processing issue. For a payment gateway handling businesses' customer funds, refunds should be simple, transparent and reliable — not something that requires repeated emails, escalations and management intervention. We have formally escalated this matter and requested an explanation, reimbursement of any unexplained deductions, and confirmation of what PayFast is doing to prevent this from happening again. Businesses rely on their payment gateway to protect the customer experience, not damage it. Based on our experience with this refund matter, the level of service has been deeply disappointing and unacceptable.

I signed up with payfast and verified my account for my company. All seemed great. I received a payment after verification and a month later after I received the payment I went to withdraw the amount. Only to notice they had put a hold on nearly 50% of the payment. Without prior notification or accepting the terms or anything. I had to contact them at least 10 times in the last few months. On one occasion I phone them to ask them to explain it all to me and hear how terrible the onboarding process has been. The guy on the phone asked how I signed up. I said via the website. His response was “if you had called to set up the account we would have notified you”. As if it was my mistake I registered on their own website which is clearly insufficient for onboarding clients. So that’s a 0 for their onboarding system and communication and compliance. They didn’t even notify me of any holds etc until over a month after the payment and I had to ask multiple times. Number 2 their support is terrible. I ask specific questions and they send generic email template responses. Pick up the phone I hear you say… they won’t put you through to anyone who can help. The department that can help can only be contacted by email. More generic responses and no help. Then I ask to speak to a manager via email. Yes sir no problem… then nothing. Then after two months someone apologising, yet still no one has contacted me and I can’t get to a manager. Now three months down the line and another ask for a manager. Generic template email responses and no manager. 3 months and they don’t care. Terrible customer service and support. Same old thing, once they have your money. Silence. Now I’ve got a portion of my money back and the raining amount will be released one sufficient time has passed… in the meantime I have signed up with a new payment gateway for my company - they are wayyyy better and communicate is brilliant. Stay away from payfast. I will also hopefully be moving the company where I work away from them too soon.

Tried to correct an error in the transaction report from PayFast. Got a completely wrong response from Anastasia Arendse at PayFast helpline. Pointed out her errors and requested corrections. No response from Anastasia Arendse since, after several follow ups. Atrocious, non-existent customer service. Why is this disaster of a company still in buisiness??? Market, please shake them out!!!

Don't even bother. They have the worst helpline assistance, this is before you even register with them. And when you're done getting your funds is a hustle, and communication at this point is out of the question. you'll be on your own.

Dear all, We are formally beginning the process of preparing a collective claim concerning funds that clients report have remained unsettled by PayFast and/or affiliated entities. Anyone who believes that their funds have been improperly or unlawfully withheld may contact us at CollectiveclaimvsPayfast@gmail. We will then contact you to discuss the circumstances of your case and the information available to you. We would like to emphasise that we are currently seeking clarification regarding the reasons for the continued interruption of settlements. In particular, the circumstances surrounding the suspension of settlements raise serious and legitimate questions regarding PayFast’s current liquidity position and its ability to meet outstanding settlement obligations to clients. At this stage, we have not received sufficiently clear information or documentation from PayFast concerning its applicable licensing status, the reasons for the interruption of settlements, or the availability of funds necessary to complete outstanding client settlements. These matters remain subject to verification. Our concerns regarding liquidity are therefore based on the continued interruption of settlements, the lack of clear explanations regarding the status of client funds, and the absence of sufficient information concerning the company’s ability to complete outstanding payments. We are not presenting any unverified assumption as an established fact and intend to seek appropriate documentary and regulatory clarification. Depending on the facts established during the process, the matter may also involve relevant regulatory or supervisory authorities. If you have been affected, please contact us with a brief description of your situation and the relevant supporting documentation.

We have been trying to get verified for transactions with Payfast for over two weeks now . The support via email is absolutely terrible , they send emails in drips and drabs , asking for various dicumentation , which we have successfully supplied to them in full , but every email is now something else that they require , intstead of sending one email for everything that they require , its email after email , which is simply just slowing the process down . What is clearly not important to them is that the longer they take , the longer we are not able to launch our online store which delays us , this is of importance to us . Every time that an email has been sent from our side , it take days for them to finally respond , however they only respond to emails after we contact online support to complain . This is absolutely terrible customer service , and it seems they just do not care for the consumer , forgetting that if it were not for us as consumers of their product , they would quite honestly not have a way for income , imagine advertising a product for your consumer only to have the worst possible support to accompany your services or product , terrible .

An agent by the name of Kamo seemed very uninterested in assisting me with an error. Said she would log a ticket, I waited she went silent on me, no ref number given

They denied our verification point blank without us being able to provide any documentation. Then they said we cannot appeal and it is final, and we have not been able to get in contact since. Disgraceful service, and by looking at the reviews I feel we dodged a bullet. Avoid them as far as you can.