Penguin MagicReviews on record for penguinmagic.com

My favorite online magic shop. I've been using them for over 20 years and their quality has never dipped. Not many magic shops are still around from 20+ years but Penguin has been a leader for a while. In the rare times I have issues with my orders they always made it right.

5 star delivery on time, had an issue with 1 item, no quibble or messing around replacement. Stockists of magical props and some items that are completely original to them only, do not overlook this cave of magic supplies! Thank you Penguin matches very simply one of the best out there.

Can't trust this company.

Large range of magic and good feedback from previous purchasers about all products. However, they provide dreadful after sales service and the USPS carrier service they use for sending to UK is worse than snail mail with unreliable tracking (their words). Promised availability not to be believed either and their customer service approach after the parcel has supposedly been shipped is “not our problem”.

Great products, but don't believe the shipping times. It won't ship the same day it often takes 3 to 4 days, they can even mark it as shipped when it hasn't been. The support is also woeful.

My item has arrived and I am very happy with it. I received a video of my order being packaged and I thought that was a very sweet gesture. A lovely shop, would buy again.

Penguin Magic is great. They even show you packing your order. They have great customer service. They are the only magic shop in the world that I know of that will give a cash refund. If you return a product you have to pay for the return shipping.

Great range of products, easy to navigate website and order process, very clear communication. I have to say the little video of them packing my products to send to the UK really brought a smile to my face at the end of a busy day. Thank You