PepeGustoReviews on record for pepegusto.com

Pepe gusto told me order was stuck at customs and then ignored my calls and never resent package after they said they would. 1 Year later and no refund or products .

Leider habe ich scheinbar Pech mit dem Shop bzw. der Lieferung. Seit Ende Januar warte ich auf mein Paket. Während am Anfang der Kontakt noch zeitnah und freundlich war, habe ich auf die letzten Mails leider keine weiteren Informationen erhalten. Angeblich ist das Paket seit 2 Wochen unterwegs. Ich habe Verständnis, wenn man eine Information erhält, dass es zu Verzögerungen kommen kann, aber eine komplett fehlende Reaktion ist leider sehr verdächtig. Scheinbar kein Verlässlicher Anbieter.

You send gifts in the most beautiful

The customer service you receive is spectacular!! I placed an order and some of the items were back ordered due to high demand which caused some delays in getting the items shipped. Pepe Gusto regularly kept me updated and quickly responded to any emails I sent out. I can’t say enough great things about the customer service and how easy it is to work with them. Quality of the products- OMG there is nothing like this! To date I have bought, meats, cheeses, croissants, balsamic and oils as gifts and for myself. I have received nothing but rave reviews, myself included. I really like the fact that they source from small vendors as it really really makes a difference in the quality of the products you receive. Can’t’ wait to place my next order

Hier gibt es die beste Salami überhaupt! Nur die Lieferzeit ist oft sehr lange.

EDIT: SINCE POSTING MY REVIEW I HAVE SINCE RECEIVED AN EMAIL FROM PEPEGUSTO AND MY ORDER HAS BEEN RECEIVED. Order placed in August 2024. Requested 3 updates by email all of which were ignored. Received a response in mid September advising that all stock was exhausted but all orders were being fulfilled including mine. I requested a further update at the end of September and again in early October and both emails were ignored once again. On 9th October I emailed once again for an update as it had been 6 weeks since I placed my order. I received a response that pepegusto always deliver. When I queried a shipment date again my email was ignored. I have requested 5 further updates since all have been ignored. No customer service and no refund as I requested. Will never be placing an order with this company again.

Super dried finferle

The products are fantastic. The deliverytime was a bit long though So happy when they came! Mvh Sanna