PERGOLUX USAReviews on record for pergoluxshop.com

Reply from PERGOLUX USA· Oct 23, 2026

Hi Ari, We’re truly sorry to hear about your experience. We understand how frustrating it must have been to receive an incomplete order and have to repeatedly contact our customer service team for assistance, especially when you had set aside time to install the product. This is not the level of service we strive to provide, and we sincerely apologize for the inconvenience and frustration caused. We take your feedback seriously and would appreciate the opportunity to make things right. Best regards, PERGOLUX Team

Reply from PERGOLUX USA· Oct 23, 2026

Hello Eric, Thank you for your kind feedback! We’re delighted to hear that your order arrived faster than expected and that you’re happy with the quality of your product and our customer service. We appreciate your feedback regarding the installation guide and will keep it in mind as we continue to improve. Thank you for choosing PERGOLUX! Best regards, PERGOLUX Team

Reply from PERGOLUX USA· Oct 22, 2026

Hi Marie-Rose, Thank you for your wonderful feedback! We're delighted to hear that Sebastian was able to answer all your questions, provide early access to our sale pricing, and make the ordering process easy by preparing an estimate for you. We'll be sure to share your kind words with Sebastian. We truly appreciate you choosing PERGOLUX and hope you enjoy your new pergola! Best regards, PERGOLUX Team

Reply from PERGOLUX USA· Oct 22, 2026

Hi Ruy, Thank you for sharing your feedback. We sincerely apologize for the extended delays, the missing installation hardware, and the lack of communication regarding your order. We understand how frustrating it must be to wait six months and still not have all the necessary components to complete your installation. While we appreciate your positive feedback regarding your interactions with our customer service team, we recognize that our response times and communication have not met your expectations. Keeping you informed throughout the process is just as important as resolving the issues themselves, and we're sorry we fell short in this regard. At this time, we are in communication with our Custom Design team to investigate the outstanding items and determine the next steps toward resolving this matter as quickly as possible. We understand that this has already taken longer than expected, and we will continue to follow up internally to help move things forward. We sincerely apologize for the experience you've had so far and appreciate the opportunity to address your concerns. Best regards, PERGOLUX Team

Reply from PERGOLUX USA· Oct 21, 2026

Thank you for your kind words! 😊 We're delighted to hear that Natalie provided exceptional service and helped ensure your installation stayed on schedule. We'll be sure to share your appreciation with her. Thank you for choosing PERGOLUX! 💚

Reply from PERGOLUX USA· Oct 20, 2026

Hi William, Thank you so much for your kind words! We're delighted to hear that Sebastian provided you with outstanding service and was patient, professional, and knowledgeable throughout your interactions. We believe that taking the time to answer our customers' questions and ensuring they feel supported is essential, and we're glad Sebastian delivered that experience. We'll be sure to share your feedback with Sebastian. Thank you for choosing PERGOLUX! Best regards, The PERGOLUX Team

Reply from PERGOLUX USA· Oct 20, 2026

Hi Jim, Thank you for sharing your feedback! We're delighted to hear that Natalie provided you with professional, knowledgeable, and attentive support. It's especially encouraging to know that she took the time to look beyond standard answers, follow up promptly, and work toward a resolution for your 4 Pro. We also understand that there are still outstanding issues with your order, and we appreciate your continued patience. We'll be sure to share your kind words with Natalie, as feedback like yours means a great deal to our team. We're committed to helping you work through the remaining concerns and providing the support you deserve. Thank you for your continued trust in PERGOLUX. Best regards, The PERGOLUX Team

Reply from PERGOLUX USA· Oct 20, 2026

Hi Tad, Thank you for your lovely feedback! We're delighted to hear that Natalie was helpful, responsive, and welcoming throughout your experience. We'll be sure to share your kind words with her. We appreciate you choosing PERGOLUX and hope you love your new awning once it arrives! If you need any assistance in the meantime, we're always happy to help. Best regards, The PERGOLUX Team