PfisterReviews on record for pfisterfaucets.com

When remodeling my kitchen, my contractor had bought my Pfister Clarify faucet from Home Depot summer 2019. Fast forward to September 2026, 7 years later, I had a leak in the pullout tube and head, and proceeded to contact Pfister customer service and ask for warranty support. I didn't have a copy of the receipt as my contractor didn't give me one. Pfister still honored the warranty and sent me replacement parts which took care of the leak. Now, that's a company that stands behind its products! I know which faucet brand I'm buying next time... Pfister rocks!

I had an old Pfister shower controller break and they sent me out repair parts free and promptly.

Dear Pfister Customer Support, I purchased a Pfister Skylark Kitchen Pull-Down Faucet for $248.54 on October 18, 2025. After installation, the faucet started having problems almost immediately. The buttons frequently became stuck and did not operate smoothly. Despite normal household use, the faucet continued to deteriorate and completely stopped working after only four months. Because this is the main faucet in my kitchen, I could not wait for a lengthy warranty process. I had no choice but to purchase a completely different brand and pay for another plumbing installation. The replacement, including the plumber, cost me approximately $500. I first attempted to return the defective faucet to Home Depot, but they declined because their return policy is limited to 90 days. I then contacted Pfister customer support and was very disappointed with the experience. I was asked numerous questions that I felt were unrelated to resolving my issue, and the only solution offered was to send replacement parts. Unfortunately, that is not an acceptable solution. I have already replaced the faucet because I could not leave my kitchen unusable. Even if you send replacement parts, I have no knowledge of how to install them and would have to hire a plumber again, costing another $200 or more. I am requesting a full refund or a gift card for the purchase price of the faucet. Given the product's premature failure and the additional expenses I incurred because of its poor reliability, I believe this is a fair resolution. Based on my experience, I cannot recommend the Pfister Skylark faucet. A kitchen faucet should last for years, not fail after only four months of normal use. I look forward to your prompt response and a fair resolution. Sincerely, Azim Mortuza

I have a Matt Black Kitchen Faucet. It started peeling the first year. I didn't know they offered a lifetime warranty. My installer/friend saw that it was peeling (this was a couple of years later) and told me it has a lifetime warranty. About a year ago the soap dispenser broke. I bought the faucet from Lowes and contacted them to see if they could pull up the receipt from 3-4 years ago. They told me they could only go back as far as 2023 and did not see it. I explained that to the Pfister rep and they said no worries, we will help you. They said they would send me an email and for me to send photos. The email also asked for a receipt (which they knew I could not find). I sent the photos. The email response from them was that they needed a receipt and it said I was the second owner. I was the one who purchased it and this is their response. They are really a terrible company to deal with. I called them again and they just said they can't help. From seeing other reviews, they have terrible products that they don't stand behind.

My pull down kitchen faucet has been in use for about 3 years. I called company for replacement hose that leaked. It's been several calls with LONG WAITS w/ Annoying music. They will NOT provide an email address. They make warranty SOOOOOO difficult that its easier just to rip the faucet out out and get another brand. All the folks at Pfister that I spoke to over this AGONIZING LONG event would cause a non-drinker to drink. Cant speak English well. Can''t problem solve the issues of Warranty. THEY SUCK!!! Worst ever. Do yourself a favor...count your faucet a loss. Do not waste ANY of your time trying to get a person to help you. Get another faucet and check the Support Ratings FIRST ! Ugh!

I have a Pfister faucet that is going on 20 years old, so I love the lifetime warranty, but… As I learned with Craftsman tools, the lifetime warranty is only good until the company crumbles, and Pfister may be heading that way. I recently called for a warranty replacement part. I pressed 1 for English, but got somebody who was obviously a native Spanish speaker, but could speak some English. It took me three tries to explain that I needed the pull-out sprayer part of the faucet fixture. The nice lady in broken English assured me she understood my request. Since my kitchen faucet was unusable at this point, I asked for and paid for FedEx shipping so we could use our kitchen again sooner. The wrong part appeared on my doorstep two days later. She sent the lever/handle for turning the faucet on and off, not the pull-out sprayer. Furthermore, the part was in a plastic bag with no padding or bubble wrap whatsoever, so it was horribly bent, scratched, and unusable. I threw it away. Grrr. I called them back, talked to another representative with broken English who assured me he understood my request this time. Since the part I need is the most obvious part of my kitchen fixture, I asked if he could make sure is ware packaged correctly to make it to me in good condition. Again, this request took me four tries to get through to him. He told me to wait for a manager to approve the expedited shipping, then after 5 more minutes on hold, the call disconnected. Grrr. I will spare you the rest of the details, but if I have to deal with Pfister's warranty support again, I will bite the bullet and buy a different brand of faucet. Dealing with them has been time-consuming and painful.

​I bought this Pfister Shower Panel (016-800SP) because of the "Pforever Warranty," but it turned out to be a waste of money. The valve seized up, making the entire unit useless. When I called customer support for a replacement part, they simply told me they no longer stock parts for this model and offered no solution. ​If you are a DIYer looking for a product you can actually maintain, look elsewhere. Pfister does not support their customers once a model is discontinued. I will never buy from this brand again and suggest you avoid them if you want a shower that lasts more than a few years.

Pfister warranty is only for original purchaser. Their warranty department will ask for all of your information even after you tell them you are the 2nd owner. Then they'll politely tell you that you are not allowed to claim against the warranty. Why did they need my information if they knew I could not claim against their warranty?!? This is the very reason why Pros use Moen!