PGA TOUR SuperstoreReviews on record for pgatoursuperstore.com

I recently went through what PGATSS calls an Express Fitting at the Hilton Head store. Don’t confuse “express” with “sloppy”or “quick and dirty”. My Fitter spent about two hours configuring heads and shafts, monitoring and reviewing with me my swing dynamics and club comparisons. We ordered woods from a major OEM. Upon learning the clubs would be delayed due to component backlogs at the OEM, store management and my Fitter discussed my options regarding price protection, cancellation, etc. When the clubs arrived and weren’t perfect for me, my Fitter, store management and repair technicians worked together for my satisfaction. I never felt like a bother and never heard anything like “sorry, but our policy is…”. In today’s environment of poor service, credit card transaction fees, and tip jars everywhere, my experience at PGATSS Hilton Head went well beyond expectations to sincere Customer Care.

Roger What made my visit so great was Steven and Danny. Steven has got me hitting the ball straighter and further than I thought was possible and Danny new exactly what shaft I needed this was done in 30 minutes. I will never use anyone but Steven and Danny at PGA TOUR SUPER STORE. They are very professional,you need to go see them today if your having any issues with your game.

I don’t know about their store but I can tell you I’ll never shop there based on their morals. They ordered a few hundred dollars worth of food to be delivered. It took awhile waiting for the large order to be done. And it took several trips to my car once I got it all. I take several trips inside the store to bring all the food in. And for this, this company thought a $10 tip was perfect. Not even 5%. Morals tell you a lot about a company.

Visited the store in Dallas , the facility has an amazing indoor tennis court.

I had a lesson w Daniel in Fairfax and I couldn’t be happier! I had a problem hitting my driver and went to another place in town but no luck. Daniel gave me great feedback and now I know what I need to work on!

Store changed my grips but didn’t check the swing weight. When asked why they didn’t inform me, or any other customer, of the swing weight change, the manager stated that is not their job, their job is to sell product! He said telling the customer this information would lead to a 10 minute conversation and the customer might then not buy the product. It is up to the customer to ask for this…. I thought PGA Superstore was to help customers get better at golf and provide sound advice. I want a store that treats the customer right, not just sell them products. Won’t shop here anymore!!!

I am surprised at the low ratings. I love this store. For golfers like being in a candy store. What's even better is their return policy. I think its best store for golfers around.

I ordered a fairway wood that was advertised as in stock and ready for immediate delivery. They charged me 329.99. Weeks later when I inquired about not receiving the club, they said they did not have it in stock as advertised. When I cancelled the order, they said it would take weeks to process, so I guess they will keep my money for as long as they can, and hoping I will get it back. This is one company that I will not do business with in the future!