Phillip’s Flowers & GiftsReviews on record for phillips-flowers.com

My girlfriend is fighting breast cancer, and today was her final chemotherapy treatment. I wanted nothing more than to be there when she rang the bell, but because I just started a new job, I couldn’t be with her. So I trusted Phillips Florist to deliver pink roses to her infusion center so she’d feel my support while she was in treatment. When I set this up, I called the infusion center myself — they knew the flowers were coming. Phillips had the correct address, the correct suite number, and the correct patient name. A little after 10 AM, I called Phillips and was told the flowers had been delivered. Thirty minutes later, I got a call back saying the driver had gone to a completely different medical center because “Alice” was there — not in Lisle, but in Willowbrook. From what I can gather, the driver went to the correct address but gave the wrong name, and the medical center sent him elsewhere. My girlfriend’s name is Eileen. At no point did the driver call me to clarify anything. I had no idea there was even an issue until after the flowers had already been delivered to the wrong location. Then I was told the driver would go back, pick them up, and deliver them to our home instead. A few minutes later, when I called to cancel, I was given some different details in their explanation. None of it added up. This was an important, emotional day for us. I trusted Phillips Florist with something meaningful, and they failed at every step — the delivery, the communication, and the honesty. I’m extremely disappointed.

Beautiful centerpiece arrangements for our family party. They were delivered on time and in pristine condition. We will definitely use Phillips Naperville again in the future.

I’ve only ordered sympathy flowers twice recently, once was with Harry and David, and they charged my credit card for the purchase and never delivered the flowers to the funeral home. The second time was last week for a funeral for my uncle. I spoke with the person at the Phillips flowers and gifts in Elmhurst, Illinois, and they were very knowledgeable and helpful and walked me through the confirmation process of the flowers being delivered. My flowers, hands-down, were the most beautiful table arrangement flowers throughout the Room we were in. Thank you Phillips flowers and gifts for not only doing an outstanding job with your product for great service as well!

I called from overseas to order flowers for a funeral. Spoke to Corey who was so helpful and even offered to add the accents on the message, which was in Serbian, by hand. The flowers were beautiful, the service 10/10. I then got an e-mail to advise the safe delivery on the Thursday. Thankyou!

We have been ordering flower arrangements from Phillip's Flowers in LaGrange Park, prior to moving from the area and for the past 25 years of being out-of-state. Phillip's personnel have always been helpful on the phone; our arrangements have always been delivered on time; we have heard from recipients, over and over, how beautiful the arrangements are. Billing has always been accurate. We appreciate that we can still rely on this "local" company, even while being 2,000 miles away.

I ordered flowers from the United Kingdom for a friend in the suburbs of Chicago. The flowers arrived well on time. Some online florists bouquets do not look anything like the online photo and often you end up with something substandard, BUT Phillip’s flowers were BEAUTIFUL and you could tell someone had cared when arranging it! Huge thank you!

Ordered and delivered same day. Beautiful arrangement! Will order directly from them again.

This is for the shop at 1285 E Butterfield Rd. Wheaton, IL 60189 I needed to have some flowers delivered to a recipient who lives out of state. For that reason, the person helping me said I would not know what the flower arrangement would look like ahead of time, because what would be delivered depends on what is available at the local out-of-state store. All I could get was a general description of the arrangement. What I asked for was green foliage and also some blooming flowers in a basket (preferably brown or white in color). The arrangement was delivered very early on the day I requested. Fortunately, the recipient liked the arrangement.