PhiloReviews on record for philo.com

When I first started using Philo in 2025 I was extremely happy. Around June/July 2026 I started getting an error message "An issue has occurred" once or twice a day. The only way to resolve the error was using "force stop" in my apps. Philo gave me a months free service and my customer service contact kept saying the Philo engineers were working on the problem. Starting mid October the problem has only got more frequent. It has become very apparent the software engineers are clueless. If I were only paying $10 or $15 a month I would have little to complain about using the old saying "you get what you pay for". Enough is enough Philo. Either get your service reliable, make it free or shut down your company.

The "Last Channel" feature on the remote—which switches to the previous channel when the OK button is held down—recently stopped working for me, it's not the remote. When I contacted customer service, the representative spent 10 minutes debating with me before falsely claiming that this function is no longer supported. I know this is incorrect because the feature still works perfectly for my friends who use Philo. It feels like I was lied to just to end the call, and I plan to cancel my subscription when my next bill is due.

They play political commercials and ads while my kids are watching Bugs Bunny. What the heck does my kid care about the political ads and everything else it’s stupid to Philo. kids are watching Saturday morning cartoon and they get ads for political people that are running for Office and everything else, as if my kids can even vote it’s so stupid of Philo to have these political ads. Makes me wonder if the owner Philo it is against Americans.

Well, glad we canceled the free trial immediately. 5 minutes of commercials every 10 minutes completely interrupts the flow if a suspense movie, so much so that our daughters, who were actually enjoying the movie, gave up. Would not pay a penny ever for this service. 0* do not recommend. Note to self, just rent or buy the movie instead.

Philo has gone crazy. I'm not paying those elevated prices. I don't care how many channels you have I literally watch 4. Nobody needs that many channels at that price everyone has every single streaming service adding a little something else shouldn't be that expensive. Then you have to pay extra to get the basics I got last year? They can sucker someone else. Highly disappointed

complete scam. Avoid philo at all costs their support is terrible and if you read their terms its absurd.

For the past couple nights iv been waking up at the same time to philo buffering constantly and today it started around 3am and has buffered throughout the day i m thinking about cutting the app because i can use a different one with no issues and we certainly dont get anything off the bill for the constant buffering

Just because I can't do zero. Their break from a commercial break is so stupid. It's bad enough to have to watch their commercials, now there's a break after commercials than it goes back into commercials. I've paid for the year, when that year is up, I won't be renewing it. It's time to move on to another streaming service. So save your money, look for something better.