PhoneSoapReviews on record for phonesoap.com

I ordered a UV sanitizer bundle and it was shipped via FedEx but never delivered — FedEx itself notified me that the delivery window had expired and the package was being returned to the sender. When I contacted support, response times were slow, and at one point I was told tracking showed the package still sitting in transit, which directly contradicted the notice I had already received from FedEx. I had to push back and ask them to verify with the carrier again. It took over two months to get any refund at all. I paid in full for a product I never received, waited months for a resolution, and dealt with support giving me inaccurate information along the way. And even now, I still haven't been refunded in full — the shipping fee I paid for that undelivered item is still missing. Paying for something, never receiving it, and then not even getting a complete refund after all this back and forth is simply not acceptable from a company that claims to value its customers.

Rubbish company. Rubbish support team. Ordered last month. They lost my item and arent taking accountability. AVOID AT ALL COSTS!

I ordered from the website (67.09euros), which had all prices presented in euros and no way to switch location or anything. Hence, I assumed it was an EU product. I wanted to return the product after reading bad reviews, and to be fair I would have gotten a full refund - FOR 109 EUROS RETURN COSTS (despite only 23 euros original shipping). It is indeed stated on their website that international sales are final, but they do not indicate anywhere on the website where they are based. Combined with the prices in local currency without an option to select location/currency, it seems pretty obvious that they are purposefully misleading people to gauge profits off of a terrible product!

Phonesoap sent the wrong number of items. Despite clearly communicating the issues to them, they failed to provide the remaining unit in a timely manner which meant it would not be received. They have consistently refused to accept ownership of their mistakes and continue to refuse a pro-rata refund for the items that they did not supply.

Purchased in UK for a present. Phonesoap website DOES NOT INFORM UK CITIZENS IT SELLS GOODS ONLY WITH US PLUGS. IT MISLED ME. On complaining, Phonesoap response is to buy a US-UK adapter. Great, let's have a rickety 3 inch wall plug/adapter connecting electrical goods that have presumably not been tested in UK potentially exposing consumers to danger. Phonesoap can apparently do this because they sell from abroad. BE WARNED! Shame on you, Phonesoap.

I have purchased multiple units over the years. Quality control is terrible, each one had to be replaced by the company. It used to be an unreliable product but good customer support, they would always send a working unit. Now the customer support is awful, in fact nonexistent. They took two weeks to reply to an email and now they have just dropped me. I sent my 3 month old broken HomeSoap in for a replacement and now crickets from the company. I'm going to call the Better Business Bureau.

Support so far is horrendous. Absolutely no response to my question with multiple attempts and it's been nearly a week. Not sure about the product here so will update to a higher score if the product is great.

I ordered a Phonesoap Pro at their black friday sale 2022. As promised, my free Phonesoap basic unit arrived, but without my Pro unit. The Phonesoap Basic had scratches on it and the support never reached back to me. The live support said "back in 2 hours". A week has passed and no answer. I never got what I paid for. Avoid buying from Phonesoap.