Photo CollageReviews on record for photo-collage.net

​I ordered an 80x60cm canvas photo collage (Order #FCE-000531215) as a milestone 50th birthday gift, uploading 50 distinct photographs into their online tool. ​Upon receiving the parcel, I was shocked by the poor quality and lack of basic layout checks: ​Silent Image Duplication: The editor expanded the template grid and automatically duplicated photos to pad extra slots, without displaying any warnings, prompts, or count indicators. ​Severe Auto-Cropping: Software auto-cropped multiple photos—slicing faces in half, cutting heads off, and cropping key people completely out of group shots. ​Unfulfilled Promises: Their checkout confirmation explicitly states "Optimisation of your file", yet no automated or manual quality check was performed to prevent distorted framing. ​Misleading Mobile Interface: The mobile preview is far too small to inspect framing accurately or view physical crop boundaries prior to checkout. ​I contacted Customer Support to explain that the mobile preview hid these software defects and offered to accept a simple manual reprint. They completely refused to take responsibility or offer any resolution. ​Avoid ordering from a mobile device—their editor lacks basic software safeguards and support will not assist when their system ruins your order.

Please refrain from making purchases from this company. My mother and I made a collage for my brother's memorial service. We paid for the service, and throughout the process, they indicated that we would receive a printed canvas. However, days later, I discovered that I had paid solely for a downloadable file. I attempted to contact customer support to explain that there might have been some misunderstanding or lack of clarity on their part. During the ordering process, I did not encounter any information indicating that I was purchasing a downloadable product only. Customer support claimed that they could not assist further, despite their failure to clarify the terms initially. This company appears to engage in deceptive practices to retain your money unlawfully.

I had exactly the same experience and I'm so frustrated that I didn't read the reviews first. I had already ordered from them just over a year ago and it was lovely, and no horror at the door to pay a shockingly high amount in import fees. But this time, a bad 4 prints and I paid £250 for them, and then has a horror show at the door being charged £68.09 in import fees! Absolutely not acceptable. DO NOT USE THEM EVER. I emailed for a refund of the fees, they literelly just said no. We don't refund import fees. Tough, I will have to, you have to disclose these fees at the checkout!

I had exactly the same experience and I'm so frustrated that I didn't read the reviews first. I had already ordered from them just over a year ago and it was lovely, and no horror at the door to pay a shockingly high amount in import fees. But this time, a bad 4 prints and I paid £250 for them, and then has a horror show at the door being charged £68.09 in import fees! Absolutely not acceptable. DO NOT USE THEM EVER. I emailed for a refund of the fees, they literelly just said no. We don't refund import fees. Tough, I will have to, you have to disclose these fees at the checkout!

Made an order and for approx £160 and upon day of delivery told I need to pay £46 in import duties! No mention of this at all when making order. Absolute crooks! An expensive lesson learnt. Happy Christmas you dishonest company!

I'd give 0 stars if i could, they're expensive, they don't make it clear about import duty fees. They didn't let me make an amendment minutes after ordering. they just take your money and hide behind hidden disclaimers we were all supposed to see in their FAQs. Hidden fees should be displayed at checkout, I'm sure most people wouldn't order knowing the import duty. ontop of this, says my item was delivered by UPS a day later than expected and my Item isn't there when i returned from work, who signed for it? This company is a scam. The reviews on their website are fake, otherwise I'd be able to leave an honest one, there's no section to let you leave honest public feedback. scam.

Avoid - total rip off! Use Cewe instead! I was trying to find another provider of collage photo posters as photo box has stopped doing the one I usually get each year. I had a look at this place and when I got to the check out they were going to charge me £67.75! The eqivalent used to cost me £12.48 from photo box and in end I went with Cewe who charged me £13.74 for the exact same product from photo-collage.net.

I purchased 2 items - a 100 photo collage and an acrylic glass print. The photo collage turned out very well but the quality of the acrylic glass print was very disappointing. I paid an additional amount to ensure the colours reflected the original print (wish I hadn’t). This was not the case when I received the product. I’m not sure what they did to the colours but it was completely different compared to the original photo. I tried to make a complaint but they said they will not accept my complaint for this issue! I actually ordered from them before and was happy with the quality. It’s a shame but I will never order anything from them again after this poor treatment. I also paid £60 in import duty. If you are thinking of buying from this company - don’t. There are places with much better customer service when things go wrong.