Pinnacle Moving GroupReviews on record for pinnaclemovinggroup.com

I scheduled a move and paid over $3,000 as a deposit. However, my house build fell through and I canceled. I sent a copy of my cashed check and contract to the email stated on the contract for refunds and cancellations, I also contacted Mark who set up the original move date. It has been months, with no response and now the posted phone numbers will not connect. On reading other reviews of similar customers who’s money was stolen and who never received a response, I am wondering if a class action law suit is in order since this company is obviously stealing, lying and gaslighting people.

PLEASEeeeeeeee!!!!!! These guys will take your money and leave you hanging with no recourse! Got my money and then you can’t get ahold of them by any phone number PLEASE DON’T USE this COMPANY they STEAL your money and leave you high a dry!!!!!!!! Save your self the grief. DON’T GIVE THEM ANY MONEY!!!!!

They talked me into a down-payment on a possible move to New Mexico. Then, reassigned the move to Long distance moving. I explained to the salesmen Ken, if the home purchase didn't go through the following week, I wanted his assurance my money would be return. The co Long distance moving kept my $ 6000.00 deposit. Don't use this company and never give them the down payment they want up front.

Its been horrible trying to get my mom's furniture from Florida to Oklahoma. They picked it up on 2/18 and it was supposed to be here at 6pm today. Now they are saying 8:30 to 9pm. It only takes 3 days to get here with you 500 miles a day limit. They will be here until midnight putting it all back together. I just had surgery and really mad we have to deal with this. Ponca City OK is not that big. We were told they ware in our town over an hour ago

OVERALL SUGGESTION: Avoid and Go Direct. Brokers are a mess. The team was overall friendly and seemed very confident on the service during booking. Multiple calls to discuss inventory list and trust me we had this nailed down to a “T”, the only thing we forgot to add was two patio chairs. The move included 50 boxes and included full pack and un-pack Along with up to 60 days of storage as we did not know closing date on our new home. A few days prior we confirmed inventory once again and I was told the quoted inventory was on a shared truck and it would be $2k more for an upgrade to a dedicated truck. We went ahead and did this. The night before the load-out the actual moving provider that Pinnacle sub-contracts out called and confirmed. On pick up morning this team advised the contents of the home is DOUBLE cubic feet from what is quoted. Initially an additional $13k was requested (cash on the spot) doubling the move. We settled on $5k after a a mess of a time to sort it out. Overage is expected slightly, but 2x on morning of is insane. Pinnacle does this for a living and to grossly mis-quote the cubic feet this bad is awful. Delivery day the sub-contractor further sub-contracted the delivery out further. All contents arrived great and this provider was the same hired labor that boxed the house. These guys did great in delivery but mentioned that their sub contractor stiffed them cash as well for the job. They were merely doing it to maintain their reputation. My honest suggestion is cut the middle man out, Pinnacle is a waste. Nice people but their business is a wreck. GO DIRECT with a provider. If you are moving in the Vegas area or Southern Utah area give Arturo a call his guys are fantastic. Las Vegas Movers 702-340-8400 Again do your homework on Pinnacle. I didn’t and learned a lot. Suggestion AVOID and go Direct.

Buyer beware Told broker all items I had, was listed on bill of lading. I even called multiple times to confirm the cost prior, and explain that it took a 26 ft truck to move us However, delivery day came and the subcontractor Giovanni Van Lines out of Dallas Texas movers came and demanded additional 8000 to move us and stated I only paid for 491 cu ft I Wanted to cancel, however they stated I would lose my deposit 1500 Demanded I pay 1000.00 through Zelle before they would load my items So I had them load up 491 cu ft Stated 491 cu ft is only 1 bed, dresser and table, and said I was at my limit 3 weeks later, stop payment on 1500 and dispute charges with bank However, I’m out 1000 because it was paid through Zelle 2-3 weeks have come and no delivery The company is refusing to deliver my items because I did a stop payment for a delivery that has never occurred Beware, I was concerned about the reviews thinking maybe people were trying to save money and not tell the broker all the items I soon found out, the bad reviews are real, do not use them This organization is a total scam I have reported to FMSCA, Texas attorney office, FBI and BBB for fraudulent business practices I will probably will not recover my items but I want to protect others, these guys need to be fined and taken out of business

Scammers avoid at all cost.

I made arrangements with Pinnacle Moving but the actual moving company who moved our stuff was Giovanni Van Lines. Overall we are very disappointed with both companies. The movers showed up late (I had to call multiple times). They were late on the delivery date too. They damanaged some stuff. I was charged a lot more than the initial "estimates". You don't know the actual price you are going to pay until the truck is at your house when everything is already in boxes and you have to move. They have a process where you can submit a "moving claim" to complain and ask for refunds. They offered me a few bucks for all the stuff that was damaged and said nothing about the overcharges. I was even charged for stuff that was supposed to be free according to the document Pinnacle gave me (more than $1000 for "packing materials"). These companies are a joke.