plumbingoverstock.comReviews on record for plumbingoverstock.com

I ordered the part I needed and was told it would not arrive for several months. I tried to cancel the order but was told I couldn't until it was processed. I made arrangements for a part thru Ferguson which is about a 5 day turn around, to keep my project on schedule. Would you believe it if I told you that a few days later the part that I was told would take months to arrive, came to me. I called and told them what happened and asked to return it. I didn't even open the box. They put me through such a rig-a-ma-roll. Take pictures of this and copy that, and when send the photos, you will get an approval (I had to call it took so long). I kept checking on the process, and it was under review. Then you have to email the shipping # to them. Needless to say, it is NOT worth the savings to order from Plumbing Overstock. It was very frustrating.

I ordered the bathtub, and I checked their tracking on a daily basis. It says it's being processed, so after two weeks, I gave a call to inquire about the shipment status only to be informed that the model I had ordered has been discontinued. Its almost 2 months have now passed, and unfortunately, my refund of $1700 remains unpaid. I sent an email and made a call, yet I received no reply. I called and it looks like they tagged my number as no one answers my call anymore. Please do not order big items from this company!!!. Its so obvious they are using my money. Refund should only take no more than 7 days.

Is there a way to give zero stars? This company stole $431.10 from us three months ago. We ordered two parts for a bathroom reno, they charged us, and never sent them. We have contacted multiple times, only to get an automated response. Steer clear of these thieves!

An order I returned was received by them on August 4, 2026. It is now October 6, 2026 and no refund or account credit was issued. They owe me over $1,500, with no resolution in sight. The communication is appalling as well.

8 weeks and my order still hasn't shipped with zero proactive outreach from company and zer response to inquiries.

DO NOT order from Plumbers Overstock!! I ordered a bathroom hook from them back on August 11, 2026. They debited my credit card on August 12. After ONE MONTH of not receiving the hook I told them I wanted to cancel the order. It took 3 more calls and I still do not have my money back. They said they did cancel my order after the last call but it would take 7-10 business days to receive my credit card refund. What? Seems like a Ponzi scheme to me. By the way, I ordered the same hook from another vendor and received the hook in 2 weeks.

I love! Saved me! After buying my home, the renovation process was time consuming, especially while trying to be cost effective. Luis was unwavering and deligent with both the advise and assistance he gave me in selecting out the best options for kitchen. I absolutely love it and feel happy and comfortable with the choices thanks to Luis. I’m grateful for the attention to detail and to me as a customer, truly made something stressful a lot less! Thank You Luis - you definitely will be hearing from me again and again and again !

I ordered two faucets, a hot/cold dispenser and not water heating element from Newport Brass - a very common item. The order was placed April 22 and the heating element shipped immediately. As of 9/11/26 I have requested a cancellation of my order 5 times because they have no ship date. They have ignored my request. I also requested a return of the heating element because I can no longer use for the faucets that have not arrived. They are also refusing to take this back for a refund. I would never recommend that anyone order from this company.